Senior Manager Process Improvement Job at Frontdoor
$125,500 - $176,900 a year
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
(Virtual/Remote Role)
As Senior Manager Process Improvement, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data, collect and analyze process data to initiate, develop and recommend business practices and procedures, and determine how new information technologies can support reengineering business processes and system improvements.
Responsibilities:
Drives operational excellence by inspiring and directing a team that builds operational consistency, excellence, and innovation
Drives optimal solutions with the identification and adoption of best practices by partnering with internal clients and functional leaders.
Provides collaborative leadership, consultation, strategic planning, design, facilitation, and high-level project management on multi-faceted problems to achieve strategically aligned solutions.
Leads and manages project teams to develop and execute comprehensive program initiatives, both short and long term, focusing on business model innovation and/or process improvement.
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Adapts departmental plans and policies and priorities to address resource and operational challenges.
Partners with Product managers to drive the optimization of systems as required to improve the customer and agent experience.
Manages the development of Standard Operating Process’ repository and electronic reference center.
Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs.
Establishes specific plans and goals for multiple teams and/or comprising a significant number of experienced professionals.
Makes final decisions that drive team results and impact function results.
May assume other duties as applied.
Qualifications
Required Skills:
Project management, change management, and business process analysis experience
Knowledge of continuous improvement principals, methodologies, and practices
Business process analysis skills
Project and resource management skills
Ability to manage multiple priorities concurrently
Written and verbal communication, presentation, and listening skills
Proficiency in Microsoft Office applications
Ability to influence business partners to execute recommended solutions/improvements
Preferred Skills:
Lean Six Sigma Certification
Physical Role Requirements:
Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required, Bachelor’s degree preferred
Minimum Experience required (number of years necessary to perform role):
6+ years in operations and/or continuous improvement experience
Travel:
Up to 20%
Other/State Specific
This role pays between $125,500 to $176,900 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US
ID 2023-3215
Category Sales
Type Full Time
Company AHS American Home Shield Corp
Company AHS American Home Shield Corp
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
(Virtual/Remote Role)
As Senior Manager Process Improvement, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data, collect and analyze process data to initiate, develop and recommend business practices and procedures, and determine how new information technologies can support reengineering business processes and system improvements.
Responsibilities:
Drives operational excellence by inspiring and directing a team that builds operational consistency, excellence, and innovation
Drives optimal solutions with the identification and adoption of best practices by partnering with internal clients and functional leaders.
Provides collaborative leadership, consultation, strategic planning, design, facilitation, and high-level project management on multi-faceted problems to achieve strategically aligned solutions.
Leads and manages project teams to develop and execute comprehensive program initiatives, both short and long term, focusing on business model innovation and/or process improvement.
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Adapts departmental plans and policies and priorities to address resource and operational challenges.
Partners with Product managers to drive the optimization of systems as required to improve the customer and agent experience.
Manages the development of Standard Operating Process’ repository and electronic reference center.
Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs.
Establishes specific plans and goals for multiple teams and/or comprising a significant number of experienced professionals.
Makes final decisions that drive team results and impact function results.
May assume other duties as applied.
Qualifications
Required Skills:
Project management, change management, and business process analysis experience
Knowledge of continuous improvement principals, methodologies, and practices
Business process analysis skills
Project and resource management skills
Ability to manage multiple priorities concurrently
Written and verbal communication, presentation, and listening skills
Proficiency in Microsoft Office applications
Ability to influence business partners to execute recommended solutions/improvements
Preferred Skills:
Lean Six Sigma Certification
Physical Role Requirements:
Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required, Bachelor’s degree preferred
Minimum Experience required (number of years necessary to perform role):
6+ years in operations and/or continuous improvement experience
Travel:
Up to 20%
Other/State Specific
This role pays between $125,500 to $176,900 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US
ID 2023-3215
Category Sales
Type Full Time
Company AHS American Home Shield Corp
Company AHS American Home Shield Corp
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.