Provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced WestRock service technicians.
How You Will Impact WestRock

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer’s facilities.

General Functions, Skills and Responsibilities

• Installation and servicing of WestRock Packaging Machinery
• Lead others in the installation and servicing of WestRock Packaging Machinery
• Support of equipment both mechanically and electrically
• Troubleshooting of equipment both mechanically and electrically
• Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
• Sell services and parts based on audits
• Training of lesser experienced technicians in auditing of machinery
• Support machinery production in Atlanta as needed
• Possibility of supporting machinery production in Chateauroux, France as needed
• Schedules are often dictated by customer requirements
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Communicates directly with appropriate persons for issue resolution, i.e., account manager, customer, regional service manager, engineering, etc
• Complete expense reports at the conclusion of each job
• Follow WestRock and customer work/safety rules while in customers facility
• Maintain working relationship with fellow employees and customers
• Training of operators and mechanics in safe operation, changeovers, and PM procedures.
• Training of WestRock technicians in safe operation, changeovers, and PM procedures.
• Complete FAT/PDI (acceptance testing) of machines as needed
• Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1
• In depth knowledge of detailed functions and setup of multiple machinery platforms

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What You Need to Succeed
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• Technical degree is a plus, but not required
• Previous field service work is required
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
• Ability to follow and comprehend basic programming structures, i.e. ladder logic
• Writes accurate and concise service and expense reports
• Writes procedure and training documents
• Executes training programs based on developed documentation and individual needs
• 90% travel with nonstandard workweeks hours including weekends, holidays and night shifts
• Passport is required
• Ability to travel to within the USA and to Mexico, Canada, and Europe is expected
• Ability to learn new technologies.
• Be a team player.
• Willing to follow strict safety guidelines.
• Understanding of and ability to follow electrical and mechanical drawings/schematics

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: On the road

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