Senior User Experience Researcher (CRM/Employee Systems) Job at Vanguard
Senior UX Researcher
Do you love to get into the nitty gritty but also step back and think big? Do you have a passion for human-centered design and uncovering user needs? Are you an advocate for research and excited to bring others along for the ride in a fast-paced, highly autonomous setting? Then we can’t wait to meet you! This role will focus on employee-related applications, especially the Microsoft Dynamics customer relationship management tool (CRM). We're looking for expert user experience researchers with a broad range of skills in qualitative and design research methods, as well as usability testing and proficiency in quantitative methods. You'll help your peers understand how people think and feel about investing, retirement and money.
In this role, you will:
Mentor and train others in the development and practice of user experience research techniques, processes and methods
Work closely with product teams to identify and prioritize research topics and questions
Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices
Provide counsel to product teams on the appropriate research strategy needed to answer critical questions
Conduct research using a wide variety of qualitative and quantitative methods, as well as human-centered design principles leveraging support from other research disciplines (i.e. data analytics) as appropriate
Work cross-functionally with software development, design, content strategy, data science, and marketing
Represent the voice of the user and communicate research insights and recommendations in compelling and creative ways with team members and senior leadership
Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design
What it takes:
MA/MS/PhD in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science
7+ years relevant research experience
Track record of thought leadership and demonstrated ability to prioritize initiatives to influence strategic decisions
Demonstrated ability to manage and lead others through ambiguity
Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for doing research
Demonstrated mastery in using design thinking techniques for product design and research
Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys)
Proficient knowledge of quantitative research methods
Experience working across mobile and desktop web and apps required
Ability to ask, as well as answer, meaningful and impactful questions
Compelling communication and presentation/storytelling skills
Ability to facilitate group meetings and workshops
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
Special Factors: Visa sponsorship is not available for this role. This role is part of our hybrid work model with Tuesdays - Thursdays in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC. While we don't offer fully remote roles, Vanguard offers both renter and homeowner relocation packages to a Vanguard area office of your choice.
A design experience that delivers
Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client focused model. Vanguard believes that Client Experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys. Learn more about what a career in our Client Experience and Design team looks like.
About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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