The Glass Knife is one of Central Florida’s most award-winning and popular culinary destinations.

Our full-time SERVER/CASHIER roles are an integral part our front-of-house team, where the first priority is attention to detail. This is a base + tipped role in which full-time team members could expect an average of $20-$25+ per hour.

In this role, candidates must be efficient, attentive and proactive. Creating an exceptional Guest experience is paramount. The ideal candidate will have a friendly, outgoing disposition and will have previous experience working in a high-volume environment. This position is for someone who is outgoing, patient and who is skilled in (and enjoys) interacting with people.

Duties & Responsibilities:

• Greet every Guest proactively and with enthusiasm; A pleasant and helpful demeanor is a must at all times in this customer-facing role.
• Familiarize Guests with the menu, proactively making suggestions and preparation details when requested.
• Provide a positive customer experience with fair, friendly, and courteous service.
• Receive payment by credit cards, vouchers, or other electronic forms.
• Issue receipts, refunds or credits due to customers.
• Resolve customer concerns.
• Convey a professional demeanor, appearance and communication skills in accordance with restaurant guidelines
• Answer customers' questions, and provide information on menu, procedures or policies.
• Communicate clearly and professionally with customers and team members regarding food and beverage orders and customer questions and concerns.
• Create a safe and pleasant dining area for customers; Maintain clean and orderly checkout areas
• Remain alert and maintain positive attitude at all times; Proactively seek tasks that assist Management team.
• Take customer orders and relay them accurately to relevant team members.
• Serve food and beverage offerings; Check on guests proactively & regularly.
• Maintain all table settings; Removing courses as completed, replenishing utensils; refilling beverages, etc.
• Clear, properly clean and set tables efficiently between turns.
• Proactively anticipate Guests' needs in order to facilitate an enjoyable dining experience.
• Perform cleaning and preparatory tasks as needed or directed by a Team Lead.

Qualifications & Required Experience

• Minimum 1 year previous food & beverage experience is required.
• Excellent oral communication skills and positive interpersonal skills are required.
• Ability to read safety procedures and operating guidelines & instructions in English
• Ability to walk and stand for long durations
• Ability to safely lift up to 25 pounds
• Ability to work scheduled hours, including weekdays, weekends, and holidays

Job Type: Full-time

Pay: From $7.98 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Experience:

• Food service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: One location

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