Describes menu and daily specials, takes orders, serves food and makes sure customers have everything they need to enjoy their meals. Responsible for coordinating entire station and communicating front- and back-of-house personnel to provide a dining experience that meets or exceeds guest expectations. Processes guest orders to ensure all items are prepared properly and on a timely basis. May open and pour wine when serving guests. Observes diners to ensure they are satisfied with food and service, responds to additional requests, and determines when the meal has been completed. Rings up bills and accepts payment. Also responsible for stocking, removing and resetting dishes and silverware between courses, and cleaning and resetting vacated tables. Our primary mission at Charlie Hooper's Bar & Grille, is to exceed guest expectation with food, service and atmosphere. We want to provide an outstanding dining and drinking experience for our guest, each and every time. We thrive by providing excellent food and exceptional service to our guests in an excellent place at an exceptional value! By sticking to our primary mission we can achieve our secondary mission: to provide an excellent place to work for our employees. We strive to be a growth-oriented restaurant company, profitable not only to the owners, but for each employee as well. Our name should be recognized as a symbol of quality, integrity, and community. All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company. We view each of these traits as performance indicators, and employee appraisals reflect each of these attributes as an element of performance upon which employees are rated.


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