Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

*MUST BE ABLE TO PASS ORAL SWAB TEST FOR THE FOLLOWING: METHAMPHETAMINES, AMPHETAMINES, COCAINE METABOLITES, OPIATES, OXYCODONES AND PHENCYCLIDINE

RESPONSIBILITIES ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
• Creates a warm, fun atmosphere for Guests and Team Members.
• Adheres to company’s sanitation procedures.
• Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
• Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Greets newly seated Guests’ in a friendly and timely manner.
• Accurately takes Guests’ food and drink orders.
• Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
• Enters orders into POS quickly and in proper sequence, using appropriate modifications and charges.
• Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.
• Busses and resets tables as needed.
• Assists other Team Members as needed or as business dictates.
• Responsible for all sales on POS and completing station side work at the beginning and end of their shift.
• Participates in all incentives and contests, driving sales and promoting the brand.
• Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
• Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.
• Keeps station clean, sets up and takes down station tables appropriately.
• Maintains a favorable working relationship with all other Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
• Must be skilled in effectively communicating with Guests in order to generate enthusiasm about UltraStar Multi-tainment Center’s amenities and upcoming events.
• Must demonstrate ability to operate POS, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
• Must be able to read and communicate in English.
• Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via POS system.
• Dressed in proper dress code requirements, looking neat, clean and professional at all times.
• Say good-bye to all of the guests. Check to see that their visit was great
• Attends all scheduled employee meetings and brings suggestions for improvement

QUALIFICATIONS

• 1 year prior experience working in a fast paced restaurant environment
• Understanding of federal, state, and local liquor laws
• English language and professional communication skills are required

EDUCATION AND/OR EXPERIENCE

• High School diploma
• Completion of basic food handling training and any local or state-mandated certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:  Work days, nights, holidays, weekends are required.

• Work days, nights, holidays, weekends are required.
• Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
• Read and write handwritten notes.
• Lift and carry up to 50 pounds, 100 feet.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend and stoop frequently.
• Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT

• Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
• Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions.

Benefits offered:

• Health insurance
• Dental insurance
• Other types of insurance
• Retirement benefits or accounts
• Employee discounts
• Flexible schedules
• Workplace perks such as food/coffee and flexible work schedules

Overtime often available:

• No

Pay Frequency:

• Bi weekly or Twice monthly

Tip income:

• Yes

Job Types: Full-time, Part-time

Pay: $9.00 per hour

Shift:

• 8 hour shift

Experience:

• serving: 1 year (Preferred)

Work Location: One location

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