Qualifications

• 
  Organized and superior customer service skills
• Two or more years experience as a guest service specialist/service advisor
• Time management skills
• Fantastic communication skills
• Nissan experience a plus
• Bilingual a plus
• Reynolds and Reynolds experience preferred
• Valid driver's license with clean driving record

What We Offer

• 
  Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

Position Summary:

Sells and schedules needed service work to customers in the service department as well as upsells work that is needed on customer cars in a manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.

Principal Duties And Responsibilities:

• Schedule service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtains vehicle information.
• Document customer vehicle problems accurately and clearly on repair order.
• Walk around the vehicle, when necessary, with customer to confirm any problem and refer to technician.
• Refer to service history, inspects vehicle, and recommend any additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Maintain a dealership-prescribed standard for hours per customer repair order written
• Obtain customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtain credit approval, if necessary.
• Communicate effectively and of incoming work through repair orders
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as payment is received.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction index rating at or above manufacture and market.
• Handles telephone and email inquiries regarding appointments and work in process
• Maintains a professional appearance.
• Keeps work area clean.

Certificates/Licenses:

• Manufacturer required Service Training

Skills/Competencies:

• Speak effectively before groups of customers or employees of organization.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Physical Demands:

SEDENTARY (requires sitting 70%, standing or walking 30%

Occasional carrying of small objects) ___

LIGHT (requires lifting 20 lbs., with frequent sitting, standing.) ___X__

MEDIUM (requires lifting 50 lbs., with frequent carrying of up to 25 lbs.) ______

HEAVY (requires lifting 100 lbs., with frequent carrying of up to 50 lbs.) ______

VERY HEAVY (requires lifting over 100 lbs., such as lifting car parts) __

Supervisor: Service Manager

Positions Supervised: None

Rev 06-2022

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).