Service Coordinator Job at Peabody Retirement Community

Peabody Retirement Community North Manchester, IN 46962

Position Summary:

The Community Life Services Coordinator is responsible to provide recreational opportunities for all residents to reflect each resident’s individual interest, and to enhance and promote each resident’s physical, spiritual, emotional, social and cognitive wellness.


Organizational Relationship and Scope:

1. Directly reports to Community Life Services Health Center Manager.

2. Work and communicate consistently with all staff and residents.


Essential Job Duties:


As a member of the Community Life Services Team and consistent with the community policies, programs and budgets, this position has responsibility for performing the following:


Resident Personal Services

1. Cooperate with other team members in assisting resident’s activities of daily living to the extent possible as defined by the Indiana State Department of Health guidelines including comfort, safety, ambulation, transfers, nutrition/hydration, and in emergency situations, personal hygiene/elimination.

2. Record all ADL services provided.

3. Observe and record all resident behaviors and interventions as they occur.

4. Ensure each resident a safe environment by keeping call light pull cords and/or pendants in reach at all times.

5. Identify and report resident conditions that require clinical staff nurse and/or supervisor’s attention.

6. Implement techniques critical to infection control, including hand washing, universal precautions, linen handling, etc.

7. Create and maintain an atmosphere of warmth and personal interest in each resident, as well as a calm environment throughout the neighborhood and community.

8. Perform other duties as assigned.


Dining Services

1. Perform assigned responsibilities as a provider of nutrition during resident meal times.


Recreation Services

1. The Recreation Services Coordinator will facilitate each recreation program as planned and scheduled.

2. Facilitation of each recreation program include the following:

A. Prepare area for activity (Ensure adequate seating and have all supplies and equipment ready and in the area).

B. Invitations/reminders to residents (At least 15 minutes prior to the start time of the recreation program, personally encourage and assist residents to area. Assist residents who are able to transfer from wheelchairs to other comfortable seating. The facilitator of each recreation program assumes responsibility for the supervision of residents engaged in the recreation program).

C. Presenting content of program (Conducting program using content and supplies as planned. Offering refreshments, if applicable, at the appropriate time during the program).

D. Concluding the program (Assist residents with transfer to wheelchair (only if CNA certified), assist residents in relocating to their desired areas, clean-up area, sanitize and return supplies and equipment to proper storage locations).

E. Documentation (The facilitator of each program will have the responsibility to document each residents attendance and participation in the caretaker system).

3. Recreation programs may be facilitated in any of the following formats as planned.

A. Independent (per resident request)

B. One on One (as identified and care planned)

C. Small group (6 residents or less)

D. Large group (7 residents or more)

4. Maintain all equipment and supplies, ensuring good working use and proper storage. The Community Life Services Health Center Manager and/or Director of Community Life Services will be notified of those materials needing replaced, repaired or purchased.

5. Attend and actively participate in staff meetings, in-services and resident care conferences as needed.

6. Develop methods for effective utilization of community resources.

7. Transport residents as needed, and ensure resident’s safety at all times.

8. Review and adhere to policies and procedures.

9. Maintain confidentiality concerning all residents and employees.

10. Maintain good working relationships with other personnel and volunteers.

11. Display professional conduct and appearance at all times.


Environmental Services

1. Remove hazardous items immediately responding to spills per carpet care policy and procedures.

2. Keep all areas clean by picking up debris from floors/surfaces and disposing into trash.


Communication

1. Maintain positive and open communication with all PRC team members.

2. Report any concerns/problems to the supervisor or IDT members in each neighborhood for development of action plan and implementation.

3. Maintain an open communication with Director of Community Life Services regarding work schedule, policies and procedures, supplies and equipment needs, job responsibilities, vacation and time off needs, resident care needs, etc.


Customer Services

1. Serve as a facility liaison to promote positive community support, being tactful, courteous, and professional at all times.

2. Personally, or with assistance of a team member, walk with family/visitor to their destination.


QUALIFICATIONS:


Education & Experience:

1. Must be able to read, write, speak and understand English language.

2. High School Diploma or equivalent degree preferred.

4. For those employees who will be driving PRC vehicles, the employee must have valid driver’s license, insurance and good driving record.


Personal Characteristics:

1. Must possess the ability to make independent decisions with good judgment when circumstances warrant such action.

2. Must possess the ability to deal tactfully and hospitably with employees, residents, family members, visitors, government agencies/personnel, and the general public.

3. Must possess the willingness to work as a team with all other department employees.


KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to obtain training in safe transfers, assisting residents who are wheelchair bound or who use a walker, and safety practices regarding wheelchairs.
  • Experience in working with senior adults desirable.
  • Friendly, helpful attitude.
  • Regular, predictable, and dependable attendance.
  • Must be able to read, speak, and write in English language.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:


  • Considerable movement around resident spaces and between buildings/locations on and off campus.
  • Must possess adequate sight to meet responsibilities of this position.
  • Duties may involve extensive walking, sitting, standing, stooping, and bending.
  • Reaching overhead and stretching when assisting residents.
  • Grasping, twisting and manipulating objects with fingers.
  • Pushing and loading wheelchairs on to vehicles and throughout campus required.
  • Must be capable of lifting/pushing/pulling weights at a minimum of fifty (50) pounds.
  • Must be capable of continuous standing and walking for a minimum of two (2) consecutive hours.

WORKING CONDITIONS:

  • Exposure to blood borne pathogens: Level II.
  • Primarily inside in climate-controlled settings, occasional activities outside in heat or wet conditions.
  • May be exposed to unsettled weather conditions (cold, heat, rain, etc.).
  • Equipment used may include but is not limited to: electric skillets, toaster ovens, microwaves, popcorn machine, televisions, DVD, VHS, and other equipment as assigned.




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