- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing
Job Type: Contract
Salary: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 2 years (Preferred)
- Call center: 3 years (Preferred)
- ServiceNow: 1 year (Preferred)
- Microsoft O365: 1 year (Preferred)
- 40+ WPM: 1 year (Preferred)
Work Location: Remote
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