Service Desk Technician - Jacksonville - 110627 Job at Allied Onesource
Service Desk Technician - Jacksonville - 110627
This role is responsible for performing all aspects of hardware deployments, including equipment configuration, imaging and quality assurance. Key areas of responsibility include maintaining client images for laptop deployment, performing QA checklists on all equipment, meeting deployment timelines, troubleshooting problems, and tracking and account for all assets.
- Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service?
- Do you thrive on the challenge of problem solving and working with customers?
- Do you have strong imaging experience?
- Rapidly growing team in SW Jacksonville with a great benefits!
- APPLY TODAY!
This role is responsible for performing all aspects of hardware deployments, including equipment configuration, imaging and quality assurance. Key areas of responsibility include maintaining client images for laptop deployment, performing QA checklists on all equipment, meeting deployment timelines, troubleshooting problems, and tracking and account for all assets.
Responsibilities:
- Setup and imaging of new tablets and laptop
- Maintain calm, patient and professional attitude with all customers
- Diagnose and troubleshoot hardware & software issues
- Installation of various hardware & software products
- Life cycle support of mobile devices & laptops
- Create and Deploy Images by the 1,000
- Thorough documentation procedures
- Mentor and train new technicians
Requirements:
- Experience in large scale laptop refresh deployments
- Minimum of 2 years’ experience using ticketing systems to track and document work
- Heavy experience with desktop imaging
- Experience meeting SLA requirements
- Experience with imaging/cloning/ghosting technologies
- Experience using file conversion software
- Experience with Mobile Device Management experience is ideal
- Excellent customer service skills
Location: Jacksonville - FL
ZIP code: 32256
Reference: 110627
Secondary Reference: INDITTO,AW
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