Are you a driven, high performing, take charge person? Have a proven track record in teamwork and process building? Possess a winning vision, and have a plan for success to implement?

If this sounds like you we want to meet.

Serving customers is the key to success in this position. Create and use systems for follow-up of customer pay and warranty labor to ensure customer satisfaction, maintain repair order system that follows the (3) C's; complaint, cause, and correction.Hold departmental meetings to help set the tone for sales and service goals.

• Performs necessary duties for the safe, efficient and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Dispatch jobs for shop flow and peak technician efficiency.
• Adhere to company policies such as write up process and active delivery procedures
• Follow up on work in process individually and for the shop as a whole –
• Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
• Uphold and perform all manufacturer specified test for product certifications
• Make proper recommendations and sell proper services to customers
• Manage technician productivity.
• Maintain good CSI and profit margins
• Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
• Planning and reviewing compensation actions
• Enforcing policies and procedures.
• Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.
• Other duties as assigned.

Qualifications

• 4-6 years of dealership management experience is required.
• Strong leadership Skills
• Strong desire for above average CSI
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Experience in employee supervision and personnel administration preferably in a service technician environment.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and business applications.
• Strong problem-solving skills.
• Goal oriented and results focused.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching 5%
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance