H.O. Penn Machinery

NOW HIRING

Service Manager – Power Systems

Bronx, NY

Pay: $116,000-$135,000 (dependent on experience)
Bonus: 20%
Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Paid time off
• Paid company holidays
• Company vehicle, cell phone, and laptop

Key qualifications:

• 
  This position requires off hour on call availability, including weekends and holidays
• Minimum 5 years management experience in directing labor, will consider equivalent combination of 2-year degree and work experience
• Strong computer skills and comfortable with new technology in order to manage service communications and related business processes
• Strong communication skills
• Possess a valid driver’s license
• Generator experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred

Responsibilities

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
• Assure service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
• Ensure profitable service operations by meeting expectations for service dashboard

Support growth through sales support

• Provide a high level of customer satisfaction (per customer surveys and feedback,) in alignment with company values
• Collaborate with EPSSM on actions for growth opportunities in planning marketing, promoting sales of CSAs and product support
• Develop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental,) to communicate schedules, costs and coordinate work
• Provide adequate technician coverage to support sales volumes and opportunities

Staff & Develop people to achieve all key results to make our service function safe and strong

• Build and maintain environment characterized by safe work practices, high productivity and high morale
• Assist in selecting mechanics
• Effectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequences management)
• Develop people through training, coaching, etc.

Successfully build and maintain a culture of safety through successful completion of all safety initiatives and enforcing safe work habits

• Ensure timely communication of safety issues to direct supervisor with appropriate paperwork
• Conduct weekly safety meeting and ensure monthly safety audits for work area are complete
• Ensure all direct reports have completed pure safety assignments and safety orientation by due dates
• Maintain the service vehicle fleet in a cost-effective, safe and clean manner

Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities.

• Continually assess the appearance-including the cleanliness, professionalism, maintenance and compliance with the company policies
• of your area of responsibility
• Take Corrective action on any items noted during these on-going assessments to ensure compliance with the company appearance standards
• Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities

Qualifications

• This position requires off hour on call availability, including weekends and holidays
• Electric Power Generator experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC and/or diesel engine troubleshooting and repair (or similar field) required
• Minimum 5 years management experience in directing labor - (will consider equivalent combination of education and related work experience managing labor)
• Strong computer proficiency and comfortable with new technology in order to manage service communications and related business processes
• Excellent communication and organizational skills
• Valid drivers license

Essential Physical Job Qualifications:

• 
  Sitting for prolonged periods
• Hand coordination (typing and writing) and reaching
• Occasional standing and forward bending
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.