Service Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for utilizing the related products in Robotics & Discrete Automation, Service & Digital Platform in Auburn Hills, Michigan delivering superior, professional service, remotely or on-site.

This position reports to

Technical Support Manager

Your responsibilities

• Provide technical phone support for costumers
• On call position to perform emergency repairs of ABB Robotic system equipment in the field
• Provide system integration support of ABB robots to designated build shops as well as the end users
• Provide robot specific or systems training in an informal environment to customers as required
• Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships
• Capable of traveling on short notice and handle rigors of air travel
• Identify and help order parts as deemed necessary through troubleshooting
• Enter and maintain service call information, including dates and times of service calls (which populate the dispatch board and technical support records)
• potential to travel anywhere between 50-60% of the calendar year.

Your background

• High School Diploma or GED and 8 years of Technical or Field Service Support Experience; OR Associates degree and 5 years of Technical or Field Service Support Experience; OR Bachelor’s degree and 3 years of Technical or Field Service Support Experience.
• Excellent communication and costumer relation skills
• Present professional image
• Technical knowledge and logical troubleshooting skills across all robotic product lines
• Ration decision making
• Build relationships
• Adaptability
• Self-Motivating
• Project management skills
• Achieves results with minimal supervision
• Handles stressful situations appropriately
• Previous experience in a technical role in the Robotics Industry preferred
• Previous experience in a customer support role with a 24x7x365 environment preferred
• Previous technical knowledge and logical troubleshooting skills across all robotic product lines preferred
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid