Job description

The Overview:

Hartford Truck Equipment is looking to immediately fill a Full-Time Service Coordinator position to provide faster and more thorough responses for our in-house service department. The primary focus of this position is to ensure all customers that call, walk-in, or email get fast accurate responses to any service or warranty related questions they may have.

The Company:

Hartford Truck Equipment established in 1994 is a family owned and operated business located in South Windsor, CT at the corner or Route 5 and 291. We are a small, rapidly growing company that sells and services truck mounted equipment. We pride ourselves on providing quality truck equipment, truck accessories and service on the 26,000 GVW and below market.

The Position:

The Service Coordinator is responsible for handling all service-related correspondence between Hartford Truck and our customers, and Hartford Truck and our vendors. This position will be responsible for keeping our customers informed as to status of service, warranty, and repairs of all kinds.

This position requires excellent organizational skills, interpersonal communicative skills, the ability to think on one’s feet, as well as the ability to develop and maintain relationships with customers. The job duties revolve around the needs of the customer, maintaining open lines of communication throughout the service or warranty process to make sure all needs have been met in a timely and thorough manner.

This is a position for a multi-talented, hands-on, service-oriented individual who loves a challenge! One moment you will be helping a customer resolve an issue, next you will be assisting the sales team, after that you will discuss an issue with a manufacturer, and later that day be under a truck taking detail photos to document the problem. This is a hybrid position, so being on your feet both outdoors and indoors will be a requirement to assist in resolving customer related issues.

Responsibilities:

Greet Customers when they arrive at the service counter & direct them appropriately

Answer any questions a customer may have, or direct the customer to an appropriate party to get the answer, no question goes unanswered

Answer all service-related phone calls and emails within a few hours of receipt

Provide customers with in-depth information about the issue they have so there will be a quick and efficient resolution for all parties

Schedule repairs and warranty work

Advise vendors to service and warranty trends

Process warranty and freight damage claims

Become the go to for any installation or service issues that arise

Manage and oversee the service process – from inquiry/ issue to repair, to follow up

Keep customers in the loop as needed if there are any changes throughout the process

Other responsibilities may include Assisting parts or sales department when needed, communicating with vendors for information required to get questions answered. Work with Service team to figure out the most effective solution for customer.

The Requirements:

The ideal candidate will have at least 4 years of prior experience in this or related field and be proficient with a wide range of service functions.

Customer oriented attitude – this role is customer facing, and the primary focus is to understand the customers issues and resolve them quickly and efficiently while keeping the customer in the know throughout the process.

QuickBooks experience is a must

Inventory Concepts

Ability to maintain an organized workspace and filing system

Communicate clearly and effectively

Ability to close the loop – see all problems from beginning to end

Problem solving

Follow up

Quality focused

Customer service

Team oriented

Ability to think on your feet

Resourcefulness to learn product

High School diploma or GED required

Keep clean work area clean and organized

The Benefits:

12 paid company holidays

Paid Time Off

Maternity leave

401k with profit sharing

Medical/dental/vision insurance (HSA plans available)

Job Type: Full-time

Red Wing Boot Program

Employee Engagement Events

Training and Development Program

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• QuickBooks: 1 year (Preferred)
• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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