Summary

The Michigan Arthroplasty Registry Collaborative for Quality Improvement (MARCQI) is a Blue Cross Blue Shield of Michigan (BCBSM) and Blue Care Network (BCN) Collaborative Quality Initiative (CQI) that aims to address inconsistencies and variations in patient outcomes related to hip and knee joint replacement surgery. The goals of MARCQI are to create a statewide quality improvement infrastructure by developing a consortium of hospitals in Michigan to engage in quality improvement activities for hip and knee joint replacement surgery procedures and reduce the costs of this care in the State of Michigan. We are bringing together arthroplasty practices across the state of Michigan to collaborate and share data regarding processes of care and clinical outcomes in the treatment of hip and knee replacement procedures. We are currently looking for a highly skilled individual who will serve as a Site Support Coordinator in the role of a Program Evaluation Specialist for our Coordinating Center full-time located in Ann Arbor, Michigan.

Responsibilities*

This person will serve as the interface between the Program Directors, Program Manager, Coordinating Center staff and participating sites for quality assurance, and will be responsible working closely with the Program Manager to ensure data quality, partner engagement, support site quality improvement activities, and disseminate and implement MARCQI resources and quality improvement aims.

Specific responsibilities will include, but are not limited to the following:

• On-board new statewide partners with the Program Manager
• Build and maintain relationship across participating sites—including visiting (at maximum) twice yearly to evaluate data quality assurance adherence to program procedures and data quality and evaluate the performance of participating sites.
• Communicate site review and visit findings MARCQI coordinators and managers; providing timely and informative/constructive feedback to each site based on visit results
• Identify and report issues of data validity, clinical data entry, or issues regarding incomplete cases to the Program Manager and other Coordinating Center staff.
• Serve as the main contact and liaison for MARCQI partner Site Coordinators (e.g., questions regarding data variables and definitions)
• Support the developing and testing of data collection strategies and tools (e.g., data elements, data registry), and provide training and education for the participants on program requirements.
• Establish consistent data collection, reporting, evaluation systems, and procedures
• Lead abstractor education framework and training sessions with site support coordinator partners
• Address data registry access issues and concerns
• Support participating site’s quality improvement activities and goals
• Identify issues preventing program participants from meeting goals and navigating potential strategies to resolve the challenges
• Create and maintain documentation of procedures/processes.
• Attending all collaborative-wide meetings and abstractor support sessions
• Support the abstractor breakout sessions and educational phone calls
• Completing other assigned projects, as needed.

Required Qualifications*

• Bachelor's degree in health care field, or nursing or quality or public health or Registered Health Information Technician (RHIT) certification is required.
• Minimum of two years’ experience in a health care setting is required.
• Experience navigating medical records
• 5-8 years of experience in analyzing processes, data collection, and quality improvement opportunities
• Proficiency in Microsoft Office Suite (e.g. Outlook, Word, Excel, PowerPoint, Teams), Google Suite (e.g. Docs, Sheets, Drive), DropBox and Zoom.
• Excellent interpersonal and communication skills (both written and oral).
• Ability to work cohesively in a team
• Independently address tasks with minimal direct supervision.
• Meticulous organizational skills with the ability to effectively manage multiple relationships and priorities
• Individual must be able to be in the office in Ann Arbor, Michigan and travel to meetings and participating locations across the state throughout the year.

Desired Qualifications*

• Master's degree in a health care, or nursing or quality field is preferred.
• Experience with data collection in clinical research or quality improvement is highly desirable.
• Public speaking proficiency.
• Proficiency with Asana

Additional Information

This is a hybrid position (at least 2-3 days in the office weekly). New employees can expect to be asked to come into the office with more frequency (3-4 days a week) for the first 6 – 12 months.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.