Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!

We are looking for an experienced full-time SNAP Healthcare Associate to support the operation of the Central Pennsylvania Food Bank (CPFB) in supporting the SNAP team in managing SNAP referrals, intakes, and applications of healthcare partners.

Our Commitment to Equity, Diversity, Inclusion, and Belonging:

Hunger disproportionately harms neighbors and communities that have been systemically marginalized. As we work toward a future where no one in central Pennsylvania lives with hunger, we must also work against racism and other systemic obstacles that prevent people from thriving. We will listen to and learn from members of historically under-represented groups. We will value their lived expertise and experiences as we shape our charitable food network to equitably meet the needs of our neighbors. We will ensure that our diverse community is reflected in our board of directors, management, staff, volunteers, partner organizations, and donors in a manner that upholds equity, inclusion, and belonging.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program

Job Accountabilities:

· Accurately screen and assist households referred by healthcare partners in applying for SNAP benefits via COMPASS.

· Provide applicants with other resources to meet their needs, such as other food bank programs, 2-1-1, WIC, LIHEAP, medical benefits, etc.

· Educate and inform applicants of program rules, policies, and enrollment process to empower them to advocate for themselves to receive benefits.

· Assist applicants with uploading verifications via COMPASS as needed.

· Track status of submitted applications and follow-up as able and needed.

· Address client concerns, questions, and/or problems during follow-ups.

· Adhere to all outlined protocols regarding application security and confidentiality of information.

· Participate in community outreach, promotions, and public education opportunities with healthcare opportunities.

Education and Experience:

· Bachelor’s degree preferred or two years professional work experience in a related field.

· High school diploma or GED required.

· Combination of education, experience, and/or training that provides the required knowledge and skills for the position.

· Call center experience preferred.

· One or more years’ customer service in a non-profit preferred.

· Experience or familiarity with SNAP and/or other government assistance programs preferred.

· Multilingual language a plus.

Knowledge, Skills, and Abilities:

· Passionate about working for an organization that values and promotes equity, diversity, inclusion, and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.

· Passion for the CPFBs mission and core values.

· Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.

· Spanish speaking preferred.

· Demonstrate a thorough knowledge of all aspects of department operation.

· Maintain required job knowledge, skills, and core professional competencies.

· Passion for customer service excellence, professional etiquette, personal boundaries, and the ability to maintain confidentiality.

· Ability to provide a caring and supportive personality and relate well with others.

· Must be friendly, outgoing, and comfortable speaking to people.

· Must have professional demeanor with the ability to work cooperatively across all levels of the organization.

· Excellent and effective communication skills for interaction with partner agencies and people in need of food assistance.

· Ability to organize work, set priorities, exercise independent judgment and to demonstrate flexibility in balancing the needs of various programs and staff.

· Ability to input and maintain accurate records, perform research and ability to compile data.

· Exhibit strong verbal, written, analytical, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style.

· Must be detail-oriented with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.

· Must be reliable, with high integrity and strong work ethic.

· Knowledge of the organization’s computer software and systems, including Microsoft Office

Suite, department-specific software systems, telecommunications, and internet applications.

· Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.

· Ability to travel and work independently and proactively in a range of settings.

· Detail oriented for maintaining program standards.

· Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, typewriter, calculator, photocopier, fax machine, and telephone.

Physical Requirements or Licenses:

· Position has the ability to work remote, in-office or hybrid at the discretion of the SNAP Outreach Manager or based on the needs of the organization.

· A valid driver’s license with history of a good driving record.

· Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.

· Conditions may include working closely with others, working alone, and working protracted or irregular hours.

· Must be able to occasionally lift and/or move up to 15 pounds.

· The work environment is typically quiet.

The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.

The Food Bank’s work culture is progressive, forward thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.

Apply today! Applicants can also submit a cover letter, resume and salary requirements by January 20, 2023 to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109

We are a proud to be an equal opportunity employer and seek to bring our values of equity, diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.

Job Type: Full-time

Pay: $20.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Remote

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