The Department of Health Services (DHS) strives to protect and promote the health and safety of all people of Wisconsin through the efforts of a dedicated and diverse workforce. DHS works to ensure access to individuals, families, and communities to achieve positive health outcomes in the areas of abuse prevention, mental health, public health, family care, long-term care, and much more.

The Division of Enterprise Services (DES) is seeking to fill a Software Asset Specialist position with the Bureau of Information Technology Services (BITS).

We are searching for people with diverse backgrounds to join our dynamic and team-oriented environment. We promote professional growth and create a healthy work/life balance and inclusive culture. As an employee of the state of Wisconsin, you'll also have access to an amazing benefits package, including paid time off, low-cost insurance options, and participation in the Wisconsin Retirement System, which is considered among the best in the country! The State of Wisconsin is also a qualifying employer for the federal Public Service Loan Forgiveness Program.

This position has the ability to work remotely up to 3 days per week but may be required to report to an office location on occasion to complete certain tasks. This position can be headquartered at 1 W Wilson Street in Madison or one of our regional locations (below). This schedule may vary based on training or operational need.

• 1 W. Wilson Street, Madison
• 819 N. 6th Street, Milwaukee
• 200 N. Jefferson Street, Green Bay
• 2187 N. Stevens Street, Rhinelander
• 610 Gibson Street, Eau Claire

This position functions as the subject matter expert on information technology software licensing and asset management. The primary focus of the Software Asset Specialist role is software asset management and purchasing procedures including quotes, purchasing, license tracking, and compliance. The Software Asset Specialist will have a strong customer service focus, work with minimal supervision, frequently assist others in their areas of expertise, work on multiple projects, and prepare management reports. Interaction with staff and personnel from all organizational levels and areas of expertise from within and outside of DHS is an essential component of this position.

The Software Asset Specialist functions as a backup for the Hardware Asset Specialist role. This includes assisting with the development of the annual PC replacement plan, hardware inventory and tracking, and hardware purchasing, invoicing, receipt and deployment.

The starting pay is between $37.00 and $44.00 per hour (approximately $76,960 and $91,520 per year) depending on qualifications, plus excellent benefits. This position is classified as an IS Technical Services Specialist and is in pay schedule and range 07/33. A 12-month probationary period is required.

Pay for current or former employees is set based on the rules that apply to compensation for the applicable transaction.

• All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• All state employees are required to report their COVID vaccination status, whether they are vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.
• DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
• Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

Minimally qualified applicants will have all of the following:

• Experience tracking customer hardware or software asset information using tools such as Peoplesoft, Cherwell, SNOW, etc.
• Experience providing customer service in an office environment (e.g., providing information, answering questions, resolving issues, etc.).
• Experience working with vendors to obtain quotes on technology assets.

Well-qualified applicants will also have one or more of the following:

• Experience facilitating the reporting of assets including performing asset compliance.
• Experience coordinating software license processes (e.g., coordinating license purchases and renewals, preparing license disposition reports, making recommendations on license optimization, etc.)
• Experience working with internal and external partners (e.g., IT Service Management, Process Owners, Technical Leads, Application Owners, customers, etc.) to develop and support process improvements, compliance, and/or operation efficiencies.

The letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start the application process. Sign in to your account or click “Register Now” to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

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Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related this position. Current or former permanent, classified, state employees must complete the online application process to be considered.

If viewing through an external site, please apply directly at Wisc.Jobs.

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

For questions or a copy of the full position description, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov.

For assistance with technical difficulties, please contact the Wisc.Jobs help desk at 608-267-1012 or wiscjobs@wisconsin.gov.

The deadline to apply is April 20th at 11:59pm.