AestheticsPro is a rapidly growing SaaS company who works to maintain that small, startup, family feel. We prioritize work-life balance by offering fully remote based positions. At AestheticsPro, the trust and accountability of each team member along with job autonomy supports an environment where innovative thinking is given voice and direction developing an inclusive culture where the TEAM and the company are synonymous. We have a great team in a virtual office environment in the Olympia, WA area.

Our Mission

• Through technology, innovation, and service, we strive to fundamentally improve the operational and revenue performance of medical spas, and the customer experience for their clients. We endeavor to foster a positive and rewarding experience for our entire team.

Our Values

• Embrace and drive change through a team-oriented environment.
• Build open and honest relationships through effective communication.
• Take the time to share, help, and uplift others.
• Ensure regular freedom and empowerment to cultivate confident employees.

The Support Specialist will be responsible for working directly with AestheticsPro customers over the phone and within the software application support ticketing system. This person will troubleshoot application errors, and problem solve application/hardware configuration questions. This person will also schedule, manage and provide online software application training for new customers in accordance with AestheticsPro Software training protocols. This person must have the interpersonal and technical skills required to effectively communicate with customers, understand and identify software application issues, take appropriate actions to resolve issues and increase overall customer satisfaction in a proactive and timely manner.

Responsibilities:

• Providing first level support for technical issues in a professional manner to our customers through email, phone calls and the AestheticsPro support ticketing application system.
• Assist in developing standardized support and training protocols to include developing and updating training manual
• Providing hardware configuration support
• Documenting all support incidents and training sessions
• Scheduling, managing and conduct all online software training sessions
• Escalate complex issues to management
• Perform other job-related duties as assigned.

Required Education/Experience:

• One (1) to Five (5) years of experience in software, application, and/or customer support
• Strong working knowledge of computers, internet browsers, and various operating systems
• Work Authorization: U.S. Citizen or U.S. Permanent Resident (Green Card)
• All applicants must live within a 30 miles radius of Olympia, WA

Desired Education/Experience:

• Associate's or bachelor’s degree from an accredited college or university

Benefits

• Full-time salary position
• Generous Paid Time Off
• Paid Holidays
• Remote Work Opportunity
• Employer provided computer & mobile phone
• Potential to earn bonus
• 401K with employer contribution
• Medical/Dental/Vision
• Employee Assistance Program
• Identity Theft Protection

AestheticsPro is an Equal Opportunity Employer. We are a welcoming place for everyone, we do our best to make sure all people feel supported and connected at work, so they can be their best selves.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Application Question(s):

• Do you reside within 30 miles of the Olympia/Lacey, WA area?

Experience:

• Customer Service: 1 year (Required)

Work Location: Remote

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