Do you have a passion for client satisfaction and experience in software support? Join the Transfinder team and be a part of our growing company!

This position is open to residents of New York and Texas and offers the flexibility to work from home.

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We appreciate your interest in Transfinder and thank you for taking the time to apply for this position.

We are specifically looking for individuals with strong technical skills and experience in software troubleshooting to join our team. This is an exciting opportunity to work with cutting-edge technology in the industry and is not your typical desktop support role.

What we do.

Transfinder is a leading provider of transportation management and communication solutions, delivering faster, safer and smarter technology for school districts and municipal governments. With a focus on client satisfaction, the company combines its cutting-edge solutions with award-winning customer service, fostering long-term relationships based on respect, confidence, integrity and trust. Widely used by over 2,000 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.

What you’ll love about Transfinder

• The ability to learn and work with the latest technology built upon Esri's industry-leading mapping and GIS technology.
• Team-focused approach with an open-door management style and entrepreneurial spirit.
• Strong culture that encourages employees to listen and anticipate client needs, promotes employee ownership of support and service issues, and fosters long-term relationships based on respect, confidence, integrity, and trust.
• Multiple Best Places to Work awards.

What will you do?

As a member of the support team, you will This is not your standard desktop support role. Transfinder is currently looking for strong software troubleshooting and technical skills. The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder products. We do not have a tiered help desk. You will work on technical support cases that will challenge you technically and grow your technical skills.

Our support team are flexible, detailed oriented, flexible, and good team players. Ready to provide top-notch customer focused technical support to resolve any issue clients may have in the use of Transfinder software and services.

• Answers and documents client calls from a phone queue through CRM and ticket tracking software. Call Coordinator takes incoming calls.
• Resolves issues efficiently and effectively or determines escalation path when necessary.
• Communicates with clients while tracking progress on client issues.
• Research issues of varying complexity while working to resolve them and communicates progress with the client.
• Installs and upgrades software on client workstations and servers (Done remotely).
• Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
• Develops product and troubleshooting documentation to expand team and company knowledge.
• Suggests, analyzes, and implements processes, and/or suggests improvements.
• Provides product and process improvement feedback.

Must have experience.

• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
• 2+ years of experience supporting software products.
• Excellent organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Ability to perform multiple tasks concurrently.
• Ability to independently research problems/questions and find answers.
• Ability to be flexible and adapt to complex situations and varying personalities.
• Detail-oriented and self-motivated.

Nice to have experience.

• Crystal Reports
• IIS (Internet Information Systems)/Web servers
• AmazonWeb Services or Azure
• Active Directory
• MS SQL Server - Utilizing SQL to write and troubleshoot basic/intermediate queries, updates, and deletes
• Network Administration
• System Administration

Join the Transfinder team and help deliver faster, safer, and smarter technology for school districts and municipal governments.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What salary are you looking for?
• Are you a resident of New York or Texas? Work from home remotely! Please note that this position is open to candidates residing in New York or Texas only.

Experience:

• Technical Support: 3 years (Preferred)

Work Location: Remote

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