ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and Train staff
• Greet all guests promptly and in a courteous manner.
• Provide guests with Spa information.
• Determine guest status and check them into the Spa.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following accounting procedures.
• Insure that guests with convention groups, S&P guests, VIP' are billed correctly.
• Run closing reports and balance bank at end of shift.
• Book spa appointments
• Maintain accurate status of each guest-in-house and Sonesta Beach Resort members.
• Inform GM of any Front Desk problems or questions.
• Insure that guests checking in on a Spa Package are checked in correctly and that their itinerary is accurate.
• Collect payment for boutique items and post all charges following accounting procedures.
• Develop good customer relations and repeat sales.
• Recommend new merchandise for boutique.
• Order product as needed.
• Attend training seminars on product knowledge.
• Ensure locker rooms are well maintained and stocked.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 1+ years Spa Supervisor experience preferable but not required
• 2 years-degree in hospitality or other business related field preferable but not required or a combination of education and experience.
• Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
• Must read, write and speak the English language fluently
• Knowledge of Spanish helpful.
• Computer skills
• Strong Microsoft Office skills with emphasis on Excel

REQUIREMENTS

• Physical demands
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
• Spa Hours are from 7am -9pm. Shifts alternate from 7am-3pm and 1pm to 9pm
• Weekend work is alternated

o Position may require reaching with hands and arms

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Sunny Isles Beach, FL 33160: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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