Spa Manager|Mokara Spa Job at Omni Hotels & Resorts
Overview:
Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description:
Las Colinas Hotel
Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.
Overall operation of the Mokara Spa located in the Omni Las Colinas. Responsible to coordinate and supervise spa staff, including the Spa Supervisor, Spa front desk, massage therapists, estheticians, nail technicians and attendants.
Responsibilities:
- Develop a highly motivated team able to create the most effective organization, service and product for the Spa and congruent with other areas of the Hotel.
- Mentors and develops hourly staff and supervisors into effective leaders.
- Leads by example through performance level, the focus on quality, the cheerleading for the goals and vision of the Mokara Spa.
- Be a proactive communicator, an initiator and highly organized.
- Ability to satisfactorily communicate (verbal and written) with guest, co-workers and management.
- Able to effectively interact with people from diverse cultural and ethnic backgrounds.
- Ability to respond to common inquiries or complaints from customers and associates.
- Responsible for management of schedules and payroll.
- Responsible for coordinating training, ensuring a sound on-boarding process for new associates.
- Ability to calculate figures and amount such as discounts, interest, commissions, proportions and percentages.
- Working with the Director of Spa & Retail, establish and implement operating policies, concepts and procedures for the Mokara Spa.
- Assist in the creation and implementation of marketing plans and working with management staff in achieving operational goals.
- Assists with meeting or exceeding the financial goals of the department.
- Participate in Spa promotion and public relations.
- Monitoring of hiring, disciplining, training, development, promotions and terminations to insure positive associate relations.
- Generates and implements creative new approaches to providing quality guest experience and services. Is responsible for the continuous improvement of guest satisfaction scores in the Mokara Spa.
- A minimum two years leadership experience in a hotel, resort and/or spa environment is required. Previous spa management experience strongly preferred.
- Valid TABC Certification is required.
- Previous cash handling and inventory experience required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work well under pressure, managing a high volume of reservations and guest requests.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Able to set priorities for the spa team and provide feedback to others that enhances performance.
- Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
- Ability to teach employees importance of, and how to greet guests and courteously solve requests.
- Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
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