What does a successful Sr. Implementation Analyst do at Fiserv?

The Sr. Implementation Analyst plays a meaningful role in the delivery of our payment tokenization services to our new and existing client base. Implementation Project Specialist will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.

The Card Services business at Fiserv provides complete debit, credit and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

What you will do:

• Act as primary project contact for clients and internal groups.

• Takes projects from original concept through final implementation working with internal resources and external customers.

• Provide consultation to the client before, during and after implementation, including the review of best practices required for the efficient and effective use of the product.

• Provide continuous project feedback and status updates to key stakeholders.

• Work with client to determine parameter settings and key parameters into proprietary databases.

• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.

• Research product issues or problems propose product changes, updates, and procedures.

• Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.

• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.

• Support all related project tracking methods and systems to ensure accurate project information is available and is reported on time.

• Maintain project artifacts throughout the life of the project.

• Ensures adherence to quality standards and reviews project deliverables.

Basic Qualifications for Consideration:

• Bachelor's Degree highly preferred; High school diploma/GED required.

• Previous client services or relationship management experience.

• Three years’ work experience in an implementation’s capacity or environment.

• Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.

• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.

• Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.

Preferred Qualifications:

• Understanding of consumer payments, mobile wallets and electronic payment products.

• Previous financial services industry, implementations, or installations experience highly desired.