Sr Radiant Analyst - Imaging Informatics Job at Summa Health
Summary:
Provides application maintenance and support to minimize service disruption and facilitate operations. Responsible for installs, configuration, upgrades, and testing of assigned software. They investigate problems with software applications, diagnose root causes, and work on fixing them with permanent solutions. They work with managers and end-users to determine their needs and communicate solutions to IT&S departments and outside software vendors. They are also tasked with defining application support standards and processes and writing the related documentation
Minimum Qualifications:
1.Formal Education Required:
a.Bachelors Degree in Computer Technology or related field or equivalent combination of education and/or experience
2.Experience & Training Required:
a.Five (5) years experience, to include experience in a helpdesk, desktop or application support role preferably in a healthcare environment with demonstrated experience in installation, configuration, and troubleshooting of personal computer hardware, software, and peripherals in a networked environment.
3.Other Skills, Competencies and Qualifications:
a.Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b.Analytical skills to evaluate hardware and software problems. Able to formulate and carry out plan to resolve problem.
c.Ability to monitor personal work assignments and complete them within set timelines. Seeks assistance from Senior System Analyst or Manager when unable to meet deadlines or needs further assistance.
d.Ability to establish and maintain harmonious working relationships with those contacted in the course of work.
e.Ability to site hardware, software, security, and Internet policy to end users and refer them to appropriate resources with questions.
f.Works independently within the boundaries of their work queue assignments and timelines.
g.Ability to work well within a team environment.
h.Assumes accountability for demonstrating behaviors consistent with customer service policy.
4.Level of Physical Demands:
a.Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.
Provides application maintenance and support to minimize service disruption and facilitate operations. Responsible for installs, configuration, upgrades, and testing of assigned software. They investigate problems with software applications, diagnose root causes, and work on fixing them with permanent solutions. They work with managers and end-users to determine their needs and communicate solutions to IT&S departments and outside software vendors. They are also tasked with defining application support standards and processes and writing the related documentation
Minimum Qualifications:
1.Formal Education Required:
a.Bachelors Degree in Computer Technology or related field or equivalent combination of education and/or experience
2.Experience & Training Required:
a.Five (5) years experience, to include experience in a helpdesk, desktop or application support role preferably in a healthcare environment with demonstrated experience in installation, configuration, and troubleshooting of personal computer hardware, software, and peripherals in a networked environment.
3.Other Skills, Competencies and Qualifications:
a.Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b.Analytical skills to evaluate hardware and software problems. Able to formulate and carry out plan to resolve problem.
c.Ability to monitor personal work assignments and complete them within set timelines. Seeks assistance from Senior System Analyst or Manager when unable to meet deadlines or needs further assistance.
d.Ability to establish and maintain harmonious working relationships with those contacted in the course of work.
e.Ability to site hardware, software, security, and Internet policy to end users and refer them to appropriate resources with questions.
f.Works independently within the boundaries of their work queue assignments and timelines.
g.Ability to work well within a team environment.
h.Assumes accountability for demonstrating behaviors consistent with customer service policy.
4.Level of Physical Demands:
a.Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.
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