Overview:

Technicians are responsible for helping the company provide an excellent and consistent service through proper diagnosis, repair, warranty/non-warranty evaluation, cleaning, and documentation of each unit that is brought into the service department for repair or refurbishment so that the customer is given an excellent service experience. Directly reports to the Service Manager.

Responsibilities:

+ Show up to work timely and be ready to work

+Must be willing to work 6 days a week when needed

+ Repair all assigned units correctly, safely, and efficiently

+ Accurately document all work performed to each unit on the work order for invoicing.

+ Accurately capture all product information including serial number, model number, and other required information for the proper filing of warranty claims.

+ Clean repaired units prior to moving them to the outbound area for delivery.

+ Look up parts via computer and retrieve parts from parts shelves when needed.

+ Train and communicate with less-experienced Technicians

+ Keep work area clean and organized

+ Housekeeping of all shop common areas and other duties as assigned

+ This job description is not meant to be a complete listing of all duties and responsibilities of a Technician. During the course of employment, many different items may present themselves needing attention, and anyone in this role must be flexible and able to address items outside of the items listed here.

Qualifications:

+ MUST HAVE YOUR OWN TOOLS

+ MUST HAVE MECHANICAL EXPERIENCE

+ NO NEED TO APPLY IF YOU DO NOT MEET THE ABOVE TWO REQUIREMENTS

+ Stihl Silver Certification preferred

+ Ability to diagnose and repair both 2-cycle and 4-cycle engines, as well as various other aspects of residential and commercial landscaping equipment

+ Ability to read and write in the English language.

+ Ability to provide your own tools.

+ Ability to use the computer for parts look up. Experience in C-Systems and PartSmart a plus.

+Ability to read and troubleshoot using electrical schematics

+ Ability to work in fast pace environment.

+ Ability walk, stand, bend, squat during entire shift.

+ Ability to pass a pre-employment drug screening

+ Ability to move and lift up to 50 lbs. on a frequent basis

+Ability to work outside and in un-airconditioned space

Douglasville Ace Hardware is a growing company that has been proudly serving the west Atlanta metro area for over forty years. We one of largest providers of commercial and consumer Outdoor Power Equipment service in the Atlanta area. The brands we sell and service include Briggs & Stratton, Honda, Tecumseh, Kawasaki, Kohler, Cub Cadet, Stihl, Toro, Exmark, Walker, Snapper and others. Douglasville Ace Hardware is an equal opportunity employer.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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