Title: Store Associate [Trusted Advisor]
General Function
Provide customers total solutions to their battery, bulb, and services problems in a courteous, professional and helpful manner. Report to the Store Manager.
Essential Responsibilities
Customer Service / Sales
Greet customers, determine needs, and answer questions. Suggest sell add-on items, participate in retail store and commercial sales activities in order. Operate computer/cash register to complete sales transactions with accuracy. Answer phones, ensuring messages are relayed. Watch for loss prevention issues and advise management of any unusual activities. Demonstrate a customer-first mentality
Technical
Install batteries, perform tests and tech work. Able to rebuild cordless drill batteries and other battery packs as needed. Repair cell phones, tablets, light fixtures and other devices as needed. Replace screens, batteries and other components on smartphones and tablets. Cut keys and reprogram key fob remotes.
Merchandising / Inventory
Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager. Rotate and stock inventory. Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies. Maintain retail shelf label pricing. Build displays; setting up & taking down shelves and fixtures. Prepare store for daily opening and closing including counting and reconciling register drawers. Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors. Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
Qualifications
- H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of
- Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
- Must possess and use organizational and analytical problem solving skills
- Must have technical aptitude and have the ability to work small parts and tools
- Able to regularly stand/walk; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds
Affirmative Action / EEO Statement
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Rosemead, CA 91770: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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