Salary Range:

Mid 50's

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Department:

The Office of Student Success and Retention (SSR) is dedicated to helping SMU undergraduates achieve success. Our office utilizes a mix of one-on-one student meetings, program and outreach development, and collaboration with campus offices to achieve our goal of ensuring student success from first day through graduation.

About the Position:

This role is an on-campus, in-person position.

The Case Manager position involves identifying and supporting students who have either taken a leave of absence, exceeded their expected graduation term, or dropped out of the university without documentation.

The Case Manager will engage with these and other high-level students through personalized campaigns, offer concierge support for complex situations, and monitor their academic progress. They will work with the students regularly to develop action plans, facilitate referrals to on-and off-campus resources to help them complete their degree.

In addition to this, the Case Manager will develop and lead programs, trainings, and workshops for reengaged students that support their holistic student development and success.

The position will report directly to the Director of the Office of Student Success and Retention.

Essential Functions:

• The Case Manager will facilitate the development of personalized plans for these students and coordinate meetings to ensure that they are meeting their goals. Conduct an initial intake with the students to assess their needs and refer them to appropriate resources. Hold regular meetings during the first term of reengagement for students. Maintain accurate records of all students in the case load.

  
  

• Facilitate the development of student success teams to discuss and identify eligible students. Develop & lead engagement campaigns. Collaborate with academic advisors, faculty, & other support services to ensure a coordinated approach to student success. Convene student success teams to support student issues. Provide academic counseling & problem-solving for enrolled students referred to office.

  
  

• The Case Manager assists students in utilizing college services and benefits by monitoring their individual progress and tracking their cases to ensure compliance with recommendations. They will also be responsible for addressing any new or emerging concerns as they arise. Lead evidence-based training and assessment programs that address contemporary concerns in the college population.

  
  

• Serve on University committees. Review materials sent from various offices (e.g., advising, general education) and other campus areas in order to provide accurate and updated information to students. Regular collaboration with campus partners to discuss student and policy concerns. Identify common barriers or challenges to Director in order to determine appropriate interventions.

  
  

• Perform other related duties as assigned within Student Success and Retention and/or Undergraduate Education and Academic Success

Education and Experience:

Master's degree is required, preferably in Higher Education, Social Work, Student Affairs, Counseling or related area.

A minimum of three years of experience is required. Required experience may be in counseling, advising, or student success-related areas in a higher education setting (4 year or 2 year).

Experience in meeting the academic support needs of a diverse population of students, including first generation, low-income, transfer, or any other underrepresented group of students is preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate with students and campus partners to set and accomplish goals. Must also have the ability to establish and maintain working relationships with a wide range of constituencies is essential.

Candidate must have strong written communication skills. Must also have a strong customer service orientation and strong listening skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning, and time management skills. A strong focus on attention to detail and the ability to utilize data to inform decision are essential.

Knowledge of mental health and basic needs services for college students preferred. Experience with or a knowledge of advertising and marketing methods and techniques desired. Familiarity with factors that drive retention is a plus.

Candidate must have a strong working knowledge of MS Office. Experience with and/or knowledge of enrollment software (e.g. PeopleSoft) is also required. Experience with and/or knowledge of data software tools preferred.

Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:

June 4, 2023

Priority consideration may be given to submissions received by May 15, 2023.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.