• Independently facilitate regular status meetings and workshops
• Collaborate with operations, IT, and other stakeholders to define direction. This direction can include performance analysis, defining requirements, and working with teams to develop solutions to meet these requirements
• Partner users and stakeholder to implement and support agree upon solutions
• Partner with stakeholders to identify and create new features for individual subsystems and integration across subsystems
• Prioritize issues and inquiries. Manage internal escalation and resolution of issues
• Track and monitor issues; provide regular reporting/analysis
• Act as a trusted advisor for day-to-day and senior clients
• Managing and identifying risks, mitigation plan, and executive updates.
• Make recommendation to help define and refine product development processes
• Convert strategy and priorities into tangible business requirements, prototypes, and design concepts
• Develop the business case for new products and improvements to existing products
• Experience building uses cases and technically focused specifications, data flow, diagrams, etc.
• Translate feature ideas into actionable product requirements, clarify acceptance criteria, and provide the detail needed for architect, product owner, and scrum teams to estimate and execute on planned work
• Understanding business implications of decisions in order to align work with strategic goals
• Be the subject matter expert for the applications around the products you are managing
• Respond to requests for information from the client and other contract teams
• Develop and analyze large data sets
• Draft requirements documents and create system mockups
• Assist with preparation and facilitation of working group meetings
• Maintain team's knowledge management documentation
• Write job aids and other training materials
• Facilitate meetings both scheduled and ad hoc
• Data collection and analysis
• Drafting and editing technical documentation
• Respond to Requests for Information (RFIs)
• Facilitate user acceptance process

• Secret Security Clearance
• Previous DHS or TSA experience (active DHS highly desired)
• DHS\TSA Suitability desired but must be quickly clearable
• Must have 8+ years demonstrated knowledge and experience in the following areas:
  • Planning and conducting system requirements meetings and workshops
  • Conducting advanced data analysis related to staff productivity, workload volume, risk, or key performance indicators
  • Translating operational challenges into defined functional requirements
  • Collaborating with cross-functional teams on requirements development and management
  • Streamlining internal processes, conducting process and quality improvement projects
  • Prioritizing, assigning, and balancing competing projects, publishing status reports, and updating clients on project status
  • Planning and tracking key project milestones – identify and build consensus on alternative courses of action
  • Documenting processes and supporting training initiatives
  • Independently researching technology requirements, organizational procedures, and operational policies
  • Developing and enhancing training materials
• Strong MS Product skills in Word, Excel, and PowerPoint, along with data tools such as Oracle Business Intelligence Enterprise Edition
• Excellent written and verbal communication skills
• Willing and able to occasionally work outside normal business hours (on average once per month)
• Willingness to become an expert in multiple operational roles, specialized processes and custom IT products; and teach these roles and processes to operational workforce
• BA/BS degree Major in quantitative field (e.g., economics, statistics)

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

RELI Group is an established SBA certified HUBZone and 8(a) small business. We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.