MOS CODE: None
Education and Experience: A Bachelor's degree or higher, in Computer Information Systems, Microcomputer Technology or a related field, and three (3) years of progressively responsible technical experience within a help desk and/or support service environment, including one (1) year of supervisory experience or an Associate's Degree in Computer Information Systems, Microcomputer Technology or a related field, and six (6) years of progressively responsible technical experience within a help desk and/or support service environment, including two (2) years of supervisory experience.
Licenses and Certificates: A valid Texas Class "C" Driver's License or equivalent issued by another state by the time of appointment.
Special Requirements: Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Under general direction, manage the operation of the Support Services team.
Plan, organize, direct, analyze and review Support Services systems and staff requirements. Involves: Develop policies and procedures that outline how problems are analyzed, documented, and corrected. Monitor and track the coordination of support services requests and functions. Ensure that incidents are properly identified, prioritized, and resolved in a timely manner. Plan, design and analyze the need for technology according to best practices, while ensuring high levels of customer service quality and availability. Track and analyze trends in Support Services requests and generate statistical reports. Assess the need for systems reconfigurations based on trends and make recommendations to IT staff and management.
Supervise assigned subordinates. Involves: scheduling, assigning, instructing in, guiding checking, and evaluating work; arranging for or engaging in employee training and development; enforcing personnel rules and regulations, standards of conduct, work attendance, and safe work practices; counseling, motivating, and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.
Perform related professional and managerial duties as required. Involves: substituting for supervisor during absences if delegated to maintain continuity of services and operations and similarly substituting for subordinates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.