Position: Treasury Services Support Specialist Department: Able to work at any of our 25 Tennessee branches. Position Description: The Treasury Services Support Specialist will provide support to our business customers for our various business electronic banking services. ACH, merchant remote deposit capture, business online banking, mobile banking and mobile deposit, check and ach positive pay. The TSSS will build relationships with teammates and customers and ensure each are provided support with efficiency and professionalism. Must be able to recognize opportunity to recommend additional treasury / bank services to the customer. Daily support includes processing service agreements, setting up contracted services, performing installation and training to customers for the service contracted and additional departmental operational functions as needed.

Qualifications: Ability to multi-task, while prioritizing to meet deadlines is critical. Requires an eye for detail and a sense of urgency for meeting department established time frames. Must be able to readily embrace change. Must possess excellent telephone etiquette, and oral and written communication skills. Associates degree or 2 years’ experience in banking/electronic banking preferred. Must be proficient with Microsoft Word, excel, power point. Sound working knowledge of the various operating systems (Windows, MAC) and various browsers such as Chrome, IE, Edge and Safari. Must be comfortable guiding users through the system menus and functions. Must be a team player, with a positive attitude and have the ability to work with our business customers trouble shooting and problem solving.

Working Conditions: Position is part time status (28 or less hours weekly); flexible work schedule, team atmosphere. Workstation can be located in any one of the bank’s five Tennessee regions. Daily work schedule includes coverage of lunch breaks with focus on providing afternoon support until 5 pm CST.

Compensation: Hourly wage will be based on work schedule, knowledge and experience. Compensation includes base pay plus potential incentive payout. EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank “Employee Owned Community Bank”

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Dyersburg, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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