SUMMARY:
Busy orthopedic office; assists provider in scheduling patients for surgery, accurately documents all patient care interactions; performs duties as assigned and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing. Demonstrates excellent customer service performance.

RESPONSIBILITIES:

Schedules patients for surgery as well as requesting clearances from PCP and/or specialist, pre-operative class, post-operative appointment.

Coordinate scheduling procedures with hospital and/or Surgery Center including notification to Pre-admission testing department.

Maintain surgery schedules as well as make adjustments as cancellations occur and changes to the physician schedules.

Arrange surgery patients into surgical order based on physician preferences and/or work with physician to arrange preferred order.

Prepare patient surgical folders.

Communicate with insurance companies to obtain authorization for patient’s upcoming procedure. This includes sending information to insurance, entering authorization information into the multiple EHR systems.

Notifies surgery scheduling of special equipment needs and notify company representative of the planned surgeries requiring special equipment.

Maintain a thorough understanding and knowledge base of equipment needs per physician for frequently done procedures.

Review with patient and family the surgery information they need, explain the necessary steps the patient must take prior to surgery and contact information for specific needs.

Ensure patient has necessary testing orders for planned surgery. Ensure clearance letters and/or completed imaging results are received prior to surgery, after provider review, ensure these items are scanned into the EHR.

Answers and returns phone calls promptly to patients, insurance companies, pre-admission testing, surgical scheduling, and physicians.

Ability to multi-task effectively and efficiently.

Highly motivated, self-disciplined individual.

Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

High School diploma or equivalent

Medical Terminology

At least 1-year hospital or medical office experience

Procedural/surgery scheduling experience preferred

SKILLS/ABILITIES:

Knowledge of proper “release of information” standards. Excellent oral communication and interpersonal skills.

Detail-oriented individual with excellent organization skills

Ability to effectively communicate with patients and/or surgeons

Basic computer/typing skills

Ability to remain calm in stressful/difficult situations.

Ability to maintain confidential information

Job Type: Full-time

Pay: $16.50 - $19.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work Location: One location

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