Surgery Scheduler - Albuquerque, NM Job at UnitedHealth Group

UnitedHealth Group Albuquerque, NM 87106

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The OR Scheduler is responsible for scheduling surgical cases, diagnostic tests and appointments for assigned physicians/department, consistent with patient needs and requests. Accurately schedules and pre-registers patients into different computer programs for procedures and exams. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:

  • Accurately schedules and coordinates patient appointments for exams and procedures
  • Gathers insurance information and pre-registers patients into the necessary systems and provides patients with direction on applicable pre and post-operative preps
  • Obtains verification of benefits and coordinates pre-authorization with Clinic
  • Coordinate with external groups/physicians/hospitals to set up and confirm scheduling for procedures
  • Accurately uses procedure codes to ensure proper billing
  • Communicates verbal and written orders in accordance with policies and procedures
  • Handles telephone calls in an efficient manner to meet corporate guidelines for waits and delays as well as meeting abandonment ratio criteria
  • Ensures accurate placement of patients on the various schedules at all facilities to enable timely delivery of service to the patient
  • Performs reminder calls and checks eligibility daily as needed
  • Provides clerical support for assigned areas to include scanning, filing, data entry
  • Other duties as assigned


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED equivalent
  • 6+ months of relevant work experience
  • Experience communicating effectively and working independently
  • Experience multi-tasking
  • Scheduling knowledge
  • Basic computer skills
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • 1+ years of relevant work experience
  • Registration and insurance knowledge


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.




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