Premier Orthopedics and Sports Medicine is looking for a Surgery Scheduling Manager to oversee our Surgery Scheduling departments across Delaware and Chester counties.

At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness EventsJ

GENERAL STATEMENT OF DUTIES

Responsible for direct oversite of patient access functions which include but are not limited to, scheduling services, referral and authorization requirements, and health information services. Coordinates and assists providers, staff, and external teams to help optimize assigned templates and block time. Knows insurance and commonly-used concepts, practices, and procedures. Responsible for implementing policies and procedures that will enhance effective scheduling including quality and productivity goals for the team.

ESSENTIAL FUNCTIONS

• Oversight of the daily operations of the Surgical, Procedure, and Test Scheduling departments to optimize performance and quality levels while ensuring the most efficient use of resources.
• Monitor all aspects of scheduling and referral activity and initiate appropriate corrective measures as needed.
• Develop and implement policies and procedures for designated scheduling areas; evaluate new systems and methods and recommend changes as necessary.
• Develops and manages processes to audit and monitor scheduling adherence, template, and block utilization.
• Monitor timeliness and effectiveness of department activities, ensuring that outstanding orders and accounts are worked within the agreed-upon limit and that the time to contact patients, vendors is within target.
• Monitor effectiveness of scheduling efforts to maintain template and block utilization.
• Monitor the performance of the team regularly to ensure metrics and standards are well within pre-established goals and objectives.
• Consolidate performance standard reports to monitor the progress of initiatives.
• Supervise and appraise the performance of staff on an ongoing basis, provide training and resources to ensure staff continues to develop skills and knowledge of job-related functions, and ensure training programs are relevant.
• Conduct regular meetings with the team, to ensure the implementation of Scheduling plans, programs, and projects strictly adhering to prescribed deadlines and schedules.
• Develop team performance measures and review and evaluate team performance regularly and during the annual performance review period.
• Research and resolve discrepancies in a timely manner.
• Works cohesively with Revenue Cycle leadership in trending/identifying claim denials due to demographic, authorization, and insurance guideline errors

EDUCATION

• Bachelor's Degree in Healthcare Administration, Business or other related field or equivalent combination of education and experience required.

EXPERIENCE

• 10 years of surgery scheduling or operational experience preferred
• 5 years of experience in a leadership position preferred

KNOWLEDGE

• Deep knowledge of scheduling adherence, template utilization, call handling, and health information systems.
• Demonstrated understanding of healthcare, market dynamics, trends, and impact on physician practice management and ability to compete and grow.
• Strong understanding of workflow management, service line development, and operationalization.
• Strong background in operational management.
• Successful track record developing, coaching, and mentoring high-performing teams in a technology-enabled business across multiple locations.
• Superior judgment, negotiation, and decision-making skills with a high level of professional integrity.

www.premierortho.com

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Orthopedics

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Exton, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Surgery Scheduling: 5 years (Required)
• Management: 5 years (Preferred)

Work Location: In person

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