Sustainment Engineer Tier 2 Job at CACI
Sustainment Engineer Tier 2
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
What We Can Offer You:
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
The Sustainment Engineer is a Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow.
This position does not require shift work but may require being on-call on a rotation for call-in support.
Position Responsibilities:
- Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
- Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
- Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
- Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
- Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
- Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues
Required Qualifications:
- An Active TS/SCI Clearance with Polygraph
- Security+ or DoD 8570 IAT Level II Certification
- A Associate's Degree in Computer Science, Information Technology, or related field and at least 3 years work experience with the design, installation, administration, and maintenance of Microsoft and/or Linux systems or equivalent combination of education and experience
- Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
- Strong analytical and strategic thinking skills with a service-oriented mindset
- Good team player with a strong willingness to participate and help others
- Ability to prioritize in a fast-moving environment with ahigh sense of urgency and self-motivation
Desired Qualifications:
- Experience with managing work tasks via ServiceNow
- Experience with enterprise technologies such as Splunk and Amazon Cloud services
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.