System Administrator

Richmond, Virginia

Hybrid-Occasional Travel

PVM is seeking a System Administrator to maintain and optimize server software systems for PVM’s local government client. In this role, you will have the opportunity to provide mission-critical support for this client by providing system maintenance, troubleshooting issues, data quality management, and assisting with technical projects. This is a hybrid role based in Richmond, Virginia, with occasional travel required. This position will be part of a team that assists in providing 24 hour support.

Responsibilities:

• Maintain all server software systems, as well as manage server performance optimization and availability
• Maintain all system backups and aid in the restoration of all operations
• Gather necessary information and respond to customer inquiries over email/through ticket-based software support desk systems, maintain an ideal level of customer service
• Reproduce and diagnose issues reported by clients and build a process to streamline future troubleshooting
• Become an expert of relevant data sources for a given client and respond to questions about data quality or help users obtain data in the Palantir platform
• Troubleshoot workflows and data pipelines, including monitoring pipeline health, debugging pipeline failures, and making ad hoc changes to pipeline code to support user requests
• Identify trends in support issues and work with Palantir engineering teams to resolve problem root causes
• Work closely with Engineers on the team to support our production footprint and troubleshoot issues
• Reverse engineer existing code in effort to update and improve software reliability. This requires strong java development skills.
• Assist with technical projects, including scoping work, interfacing with other teams, and collaborating with other engineers
• Test all new software, maintain patches for management services, and conduct audits on all security procedures

Requirements:

• 3+ years of relevant work experience
• 3+ years of experience with Java
• Ability to provide proof of US Citizenship and pass a background check.
  

Education:

• BS/BA or equivalent experience

Preferred:

• Experience with Palantir Gotham or Palantir Foundry
• Palantir-provided FSR Training

Tools:

• Experience writing production data pipelines in at least one of the following coding languages: Java, Go, Groovy, Shell, Ruby, PostgreSQL
• Experience with Linux, AWS, Puppet, Ansible, Nagios
• Understanding and experience using Spring, Hadoop, ElasticSearch
• Ability to build and support with Jira, Confluence, Git, Stash, Gradle, Jenkins, Rundeck

Skills:

• Strong communication skills with an ability to explain and demonstrate complex concepts in an easily understood manner
• Flexible and can operate within diverse environments with varying organizational cultures
• Strong experience and skills with troubleshooting

Salary: $62,000- $95,000

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.