JOB DESCRIPTION

Title: Systems Analyst
Grade Number: S12; starting at $67,969.65 per annum
Department: Information Technology
Union: No

GENERAL PURPOSE
As a member of the applications team, provides technical support to defined end user groups. Under limited supervision, works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. Has technical experience related to studying and analyzing system needs, systems development, systems process analysis, design, and reengineering. Has experience with business management, systems engineering, operations research, and management engineering aspects of the role. May have assignment or specialization to software or business applications utilized in the enterprise environment. Keeps abreast of technological developments and applications.

SUPERVISION RECEIVED
This position works under the direction of the Applications Manager.

SUPERVISON EXERCISED
This position may exercise supervision over teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

" Position will support application implementation, change, & support efforts of ERP and other enterprise systems of record to assigned user groups.
" Provide technical & business insight on organizational processes.
" Ability to troubleshoot systems integrations between on premise & cloud hosted systems.
" Analyzes, Designs, Evaluates, Develops and Implements systems and procedures relating to the processing of information supporting all operational areas of the City -Finance and Human Resources, Public Safety, Community Development, Public Works, & supporting business units.
" Collaborate between software vendors, IT, & business units
" Insures the long-term operation and reliability of information systems by verifying the proper functioning of all system features and capabilities in order to reveal and correct any deficiencies or malfunctions.
" Ability to achieve desired data analysis by extraction of data from data stores using SQL or other BI reporting tools.
" Evaluates system instruction and procedures, Recommends alternative solutions and/or improvements in information processing methods, and Redesigns and Modifies systems or processes as required.
" Coordinates all system-related activities with individual offices and organizational units in order to analyze requirements, formulate objectives, justify automation efforts and define projects; Assists system users with procedures required for information processing and the resolution of problems resulting from the processing of information; Provides direction, technical training, assistance and system support to all users of system capabilities.
" Assists and Supports the development of and adherence to required standards, controls, procedures and performance measures related to information systems.
" Performs related work as required.
" Works with project sponsors & stakeholders to meet agreed upon goals
" Custom report writing.
" Manage and report time spent on all work activities.
" Strong communication skills; both written and spoken
" Performs any other duties required for the ongoing operation of the IT department.
" On-call application support may be required
" Provide quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.

DESIRED MINIMUM QUALIFICATIONS

Education & Experience:

" 4 year college degree
" 3+ years relevant work experience

Necessary Knowledge, skills, & Abilities:

" Capable of leading implementation, change, & support efforts of ERP and other enterprise systems of record to assigned user groups.
" Previous knowledge of ERP system management practices.
" Ability to communicate effectively, orally and in writing; ability to translate technical terminology into terms understandable to others.
" Ability to achieve desired data analysis by extraction of data from data stores using SQL or other BI reporting tools.
" Ability to exercise ingenuity and inventiveness in problem solving; skill in applying procedures to improve organizational productivity and efficiency.
" Ability to establish and maintain effective working relationships with City officials, employees and vendor partners.
" Constructive team player
" Self motivated and driven
" Composed under pressure
" Willing and able to research, learn, and apply new approaches and technologies




TOOLS AND EQUIPMENT USED

This position requires intensive daily use of computers, phone, and other electronic devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to _25_ pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.