Informatix, Inc. is a full-service information technology and solutions provider to government and business. We are committed to finding innovative and cost-effective solutions to our customers’ technology and business needs.

Informatix employs motivated people with outstanding skills and experience who work to the highest ethical standards. Informatix is currently seeking a Payment Research Lead to work out of our Indianapolis, IN office.

Job Summary:

The Payment Research Lead operates in a high volume payment/remittance processing environment. The Lead will insure that all State Contract Requirements are met and give direction to staff to fulfill these requirements. The Lead will directly supervise staff as it relates to payment research job tasks and workflow.

The Lead provides oversight and direction for payment research and state and county customer service processes. The Lead must have excellent communication skills, ability to work independently, and be able to multi-task. The Lead follows very specific procedures to ensure this process is accurate and completed by contracted deadlines.

Responsibilities:

• Oversight of payment research function
• Research payments that may be missing, misposted, etc.
• Addresses the questions and concerns of staff
• Ensure all procedures / policies are being followed and contractual obligations are being met
• Understand the workflow of the Payment Processing Department and movement of payments, from receiving the mail through storage of source documents
• Ensure daily research tasks are completed at the highest possible quality
• Work closely with Project Management team to analyze findings and improve work product
• Write new procedures and correct existing procedures, as needed
• Develop and present new work processes to the Project Management team to improve workflow
• Provide backup to other related departments as needed in the Lockbox area
• Assist with training new staff
• Monitor production of staff, including work quality and supply feedback to the Project Management team on performance of staff
• Ability to escalate issues out of the normal operation
• Delegation of tasks, as necessary

Required Qualifications:

Candidate will have:

• A High school diploma
• Previous lead worker/supervisory experience
• Previous experience managing workflow of a department
• Prior experience in a mailroom setting and/or payment processing center
• Ability to meet deadlines
• Attentive to detail
• Ability to problem solve independently
• Ability to motivate staff
• Ability to be flexible with changing work volumes

Candidates MUST be available to work Monday through Friday, 6 am - 2:30 pm.

To apply for this position, please submit your resume through Indeed. Please include the job title for which you are applying. Individuals only please; no agents.

Informatix, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, or status as a disabled veteran. Visit our website at www.informatixinc.com.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Candidates MUST be available to work Monday through Friday, 6 am - 2:30 pm.

Are you available and able to meet this schedule requirement? Please respond with a Yes or a No.

Work Location: In person

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