Ensures that the guests’ needs are met by closely monitoring interactive Amusement Games, FEC Attractions and other Games. May assist the attendants at the FEC Information Desk, Attractions, Birthday or other Parties and Events held in the Family Entertainment Center. Assists guest with questions regarding the purchase of, recharging of, joining the club to receive future offers, account summary or activity summary of their Fun Card. Inspects attractions monitors all FEC equipment and performs general maintenance to maintain a clean safe environment. Assists guests in the redemption store as needed. Performs the installation, movement, game changes and minor repairs on games and equipment per Company Guidelines and reports all other problems to the FEC Manager or Supervisor. Performs predetermined test, trouble shoots and checks on specific machines for identified problems as reported by FEC team members. Provides excellent guest service and seeks out guest in need of help. Stocks cranes, photo equipment, recharging stations, card kiosk and ATM’s according to Company Standards and Policy. Keeps games and equipment clean. Monitors event activities to ensure adherence to rules and safety procedures. Monitors, reports and enforces the FEC and Water Park Rules and Dress Codes. Responsible for the overall smooth operations of the FEC; ensures a strong focus on an optimal Guest experience. Must be able to file all reports that are needed on a timely bases. Complies with all department and company policies, procedures, internal controls and government regulations. Creates and maintains an atmosphere that induces guest to make Margaritaville Resort Biloxi their entertainment choice on the Gulf Coast and maintains a high standard of employee relations at all times. Maintains a high quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.

• High school diploma or GED.
• Some experience with electronics needed.
• 1 year experience in guest service or working in some aspect: or equivalent combination of education and experience.
• Excellent reading, writing, mathematical skills must be able to add, subtract, multiply and divide and have great communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Health permit/food safety and Alcohol Awareness training may be required.
• Cash handling skills