TECHNICAL SUPPORT APPRENTICE

Become a Technical Support Apprentice. No experience is needed.

What does a Technical Support Representative do?

Technical Support is the practice of assisting and providing support by phone, email or chat to customers using products and services from Fortune 100 technology companies, like Microsoft and Amazon. Success in a technical support role can lead to a very rewarding career, with clear paths to increase your income and overall professional skill set. Some key responsibilities include:

• Work directly with end users via phone, chat, email
• Analyze and resolve technical issues
• Deliver and follow up on problem resolutions
• Proactively and comprehensively document customer issues in ticketing systems

How does the program work?

During your apprenticeship with Catalyte, you will develop and hone your foundational skills in Technical Support under the tutelage of experienced engineers and provide high-quality technical support to companies in more than 100 countries worldwide. You will be responsible for the overall customer experience and take care of technical issues.

Qualifications

• Be at least 18 years old
• Have a high school diploma (10th grade or better ability in reading + math)
• Basic proficiency using a computer and the internet
• Be a U.S. citizen or eligible to work in the U.S. for 30 continuous months. Catalyte does not offer visa assistance or sponsorship of any kind.
• Curiosity to learn new skills
• Motivated

Pay and Benefits

• Start your career without prior experience!
• You will receive a $100 weekly stipend for the first 7 weeks. Starting in week 8, pay will increase to $40,000/year paid hourly, and you will receive additional benefits including holidays and time-off, health, vision and dental benefits.
• Mentorship from experienced Tech professionals
• Paid time off

About Catalyte

Catalyte’s ability to source, develop and deploy tech talent from nontraditional backgrounds simultaneously solves the overall tech talent shortage and helps employers diversify their technology workforces. Its data and technology platform predictably creates new, high-performing software developers and digital media planners. Catalyte also provides on-demand access to exceptional software engineering experts at all levels, allowing clients to flexibly scale technology resources when and how they need them. Catalyte is headquartered in Baltimore and has talent hubs in Boston, Chicago, Denver, Phoenix-Scottsdale, Portland, Ore., Columbia, S.C. and Wichita, Kan. For more information, visit www.catalyte.io.

Catalyte provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $19.24 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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