Employment type: Full-time

Compensation: $13.50-15 / hour start with 90 day pay increase!
Location: Lenexa, KS and remote work from home in the state of KS, MO, or IA.

ISPN is a proud employer now providing ‘fully remote' job opportunities in the Technical Support field in Kansas City and surrounding areas for over 27 years, and we are happy to announce we expanded our fully remote technician employment opportunities throughout the states of KS, MO, and IA!

About ISPN:

ISPN provides 24/7/365 technical support solutions over the phone for internet, phone, and video services across the United States & Canada. If you have a background in IT Support, Customer Service or simply enjoy working with computers, routers, and network connectivity - we encourage you to apply!

Details regarding ISPN’s Tech Support positions are as follows:

• Employees will perform all training and job duties remotely from your home
• Positions start at $13.50 hourly for a brief 90 day orientation period, and you will receive an automatic pay increase on day 91 to $15 hourly.
• Annual performance and pay evaluations provided with an expectation to reach $16/hr. on your 1st anniversary.
• Additional pay incentives available based on flexible shift placement following training, up to $1.50 hourly.
• Monthly & Quarterly bonus incentives available for outstanding Merit and Attendance.
• Overtime available to those working beyond 40 hours
• 401K w/ generous company match available following waiting period.
• Full Time status is available on day 1 for individuals who work 40 hours.

(Full time employment includes health, dental, and vision insurance offerings, as well as paid vacation, sick time, holiday pay)

Requirements:

• A stable internet connection (10/5 Mbps or better), an efficient PC/MAC desktop or laptop, and an available Ethernet port on your network switch, modem or router are required.
• Webcam and Audio speakers are required to complete our Zoom based Technical Training, and for Team Participation during ISPN employment.

ISPN is looking for hard-working, courteous individuals who can provide patient customer service pertaining to technical issues, home networking, and end user devices. If this sounds like a good fit for you, please reply with an updated resume that includes any computer experience you have, even if it's just hobby level, gamer, school, or prior work experience!

Come join a great team!

Job Type: Full-time

Pay: $13.50 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Position is 100% fully remote in the states of KS, MO, IA only at this time!

Application Question(s):

• ISPN is only hiring in the states of KS, MO and IA at this time. Are you located in Kansas, Missouri or Iowa?

Experience:

• Customer service: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)
• IT support: 1 year (Preferred)
• TCP/IP: 1 year (Preferred)

Work Location: Remote

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