Technician - Los Gatos Job at VinFast US
JOB SUMMARY:
The Technician is highly skilled and capable of working independently, while providing an excellent customer experience.
RESPONSIBILITIES & KEY ACTIVITIES:
- Provide top of the line customer experience
- Ability to diagnose and repair general electrical systems, while maintaining high voltage awareness
- Communicate and collaborate with all members of the service team
- Follow correct repair order documentation of all repair procedures
- Review appointment schedule, plan travel time and visit duration for mobile services
- Demonstrate attention to detail and passion for creating positive client experiences
- Clean, maintain and organize the mobile service vehicle
- Creatively solve customer concerns in a fast-paced work environment
- Work with the appropriate management software to properly document the customer vehicle repair process
- Have a passion for sustainable transportation and changing the automotive industry
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