Techno Functional Consultant Job at Encore Theme

Encore Theme San Ramon, CA

Job Information

  • Date Posted
    2025-04-23
  • Location
    San Ramon, CA
  • Job Title
    Techno Functional Consultant
  • Gender
    Both
  • San Ramon, United States
  • 2948957

Job Description


Role Purpose

The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution


Do


Bridging the gap between project and support teams throughtechno-functional expertise
For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment
Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines
Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch
Support the solutioning team from architectural design, coding,testing and implementation
Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production
Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon theimplementation methodology
Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise
Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency
Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly
Support on-site manager with the necessary details wrt anychange and off-site support
Skill upgradation and competency building
Clear wipro exams and internal certifications from time to timeto upgrade the skills
Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain
Write papers, articles, case studies and publish them on theintranet


Stakeholder Interaction


Stakeholder Type


Stakeholder Identification


Purpose of Interaction


Internal


Lead Consultant


Reporting & updates


Onsite Project Manager/ Project Teams


To provide off-site support and inputs as per client requirements


External


Clients


For solutioning and provide support


Display


Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
    • Leveraging Technology – In-depth knowledge of and mastery overtechnology domain that commands expert authority respect–Master
    • Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master


Competency Levels


Foundation


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Competent


Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.


Expert


Applies the competency in all situations and is serves as a guideto others as well.


Master


Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.


  • Behavioral Competencies
    • Formulation & Prioritization
    • Innovation
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results


Deliver


No.


Performance Parameter


Measure


1.


Contribution to customer projects


Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT


2.


Automation


Process optimization, reduction in process/ steps, reduction in no.of tickets raised


3.


Skill upgradation


# of trainings & certifications completed, # of papers, articleswritten in a quarter


Downstream - Oil and Gas



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