Summary

Responsible for providing technical assistance with computer systems, hardware, and software for internal clients at Vanguard Charitable. As a Technology Services Administrator, you are responsible for responding to email, chat, or phone queries and offering technical support. You will be required to work with various IT teams to ensure client requests are brought to resolution in a timely manner.

Additionally, Technology Services Administrator is directly responsible for managing onboarding request to support new staff members in accessing VC systems both remotely and in an office environment.

Duties and Responsibilities

• Serves as a point of contact on simple and (triage complex) system and application issues for VC staff and outside vendors; responds to, researches, and recommends resolution to issues in a timely manner; directs staff to appropriate resources for problem-solving or works with VC management and Vanguard/vendors as necessary to implement appropriate course of action
• Manages the ongoing preparation and ongoing maintenance of the documentation for both VC applications and team processes, including changes and issues, procedures, system specifications, technical documentation, training materials and user manuals and records management best practices
• Supports with the maintenance of internal SharePoint and Confluence sites for the Technology Services Team.
• Coordinates and communicates all new hire onboardings activities with VC HR and managers to provide excellent service. Delivering a smooth onboarding experience for both managers and new hires.
• Partners on behalf of VC with vendors, Vanguard IAM, and business stakeholders to ensure access to systems are appropriately documented, audited, and maintained as the needs of the business evolve.
• Develops, implements, and monitors small project plans for Technology Services Team. Identifies deliverables, milestones, and tasks for the project(s). Updates schedule regularly and communicates with technology teams and other stakeholders. Plans and integrates schedule, resources, and deliverables with IT departments and vendors.
• Running reports from Incident and Problem management system to identify common issues and work with IT teams to identify and prioritize long-term solutions.
• Support various administrative tasks for Technology Services Team.
• Provides excellent support to areas of the business for which you are the IT Advocate
• Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree in Computer Science or a related field or an equivalent combination of training and experience.
• Ability to analyze and demonstrate problem resolution skills as well as attention to detail.
• Demonstrated strong organization and time management skills.
• Demonstrated initiative and ability to work independently with attention to detail.
• Demonstrated ability to be flexible and exercise good judgment.
• Strong verbal, written and interpersonal communication skills.
• Ability to deal effectively with various levels of business and management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Vanguard Charitable is not offering employment-based sponsorship for this position. Additionally, employment is contingent on a successful drug-screening result.