Technology Specialist 1/Helpdesk Support Specialist

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Technology Specialist 1/Helpdesk Support Specialist. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Helpdesk Support Specialist is responsible for Tier I and Tier II levels of helpdesk support in a three-tiered Information Technology Call Center of Radial, Inc. serving approximately 3,500 users in local and remote locations. He/she is responsible for resolving helpdesk issues of moderate to high levels complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to Tier III support. This position requires on-call/after-hours support as scheduled by the manager.

Responsibilities:

• Follow-up on support issues with customers.

• Track and maintain all issues in a Call Center tracking system.

• Report on helpdesk operations, SLAs, and issues regarding the support of Information Technology resources assisting fellow team members with support issues.

  
  

Qualifications:

• Significant hardware/software experience with PC's, Laptops and printers in an Enterprise environment.

• Strong knowledge of Windows Operating Systems.

• Ability to work in a team environment.

• Ability to prioritize effectively and to perform proactively.

• Ability to conduct research into software and hardware issues and products as required.

• Excellent oral and written communication skills.

• Good troubleshooting and analytical thinking skills.

• Excellent Customer Service.

• Cisco, Citrix, SQL Server, Microsoft Exchange, preferred.

• Experience supporting Microsoft IP Network, preferred.

• Experience with backup applications, such as BackupExec, preferred.

• MCP, MCSE Certification or 3 year experience in a help desk environment, preferred.

• A+ Certification or 3 year experience supporting Intel desktop or laptops, preferred.

Travel:

• This position is not remote.

• Travel is not required.

  
  

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.