Technology Support Specialist

The Northern Waters Library Service located in Ashland, WI is seeking candidates to provide technical and network support for member libraries. Assistance will be provided via telephone, e-mail, help desk, remote access, and on-site visits. The position will have lead responsibility in working with desktop hardware and software, peripherals, and handheld devices on an Active Directory network. Characteristics desired: organized with attention to detail, self-motivated, creative thinker, problem-solver, ability to communicate in non-technical terms, can move between and manage multiple tasks and projects, and work well as part of a team.

Education/Experience: Bachelor’s degree in information systems or related program is highly desirable. Associate degree with two years’ experience in multiple areas is required: Microsoft Windows Professional, Mac OS, Microsoft Windows Server, Active Directory, Group Policy,

LAN, WAN, basic routing and switching, wireless networking, PC hardware and software installation and configuration, and help desk support. Excellent customer service and experience in training people in computer applications is required. Experience in library automation, high-speed telecommunications, virtual machine software, Microsoft System Center, Linux, and network security is desired as well as experience working with very small organizations.

See the detailed job description and requirements at https://nwls.wislib.org/employment/.

The annual salary is $35,000-$40,000, depending on experience and qualifications. An excellent benefit package is provided. Additional information about the full-time position can be found in the Job Description.

Applications received by November 30, 2022, will receive first consideration.  Positions will remain open until a qualified candidate is determined.

NWLS is an Equal Opportunity Employer

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Ashland, WI 54806

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