East Stroudsburg University is hiring an Enrollment Representative! Located in the beautiful Pocono Mountains of Pennsylvania, ESU’s proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country’s largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun.

As the Enrollment Representative, you will need to think creatively and be comfortable working with a diverse student population. You will be an active member of the Enrollment Services team and will work closely with the Associate Registrar to provide top service levels to students and families through face-to-face, over-the-phone, and email communication. You will thrive in this role if you like combining your general office experience and customer service skills while focusing on the front-line customer service of the enrollment services department. To be successful in this role, you must be patient in responding to student issues, have top-notch customer service skills, and have a high understanding of programs and issues affecting students in today’s higher education environment.

Your normal hours will be Monday-Friday 8 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Enrollment Representative. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming.

Please apply online at: https://ESU.csod.com/ats/careersite/jobdetails.aspx?site=1&c=esu&id=6545&source=Indeed
What Will I Do At ESU? (AKA Essential Duties)

• Data entry, general analysis, and retrieval of student records for all enrollment management systems
• Assist students and their families with registration, student account inquiries/billing inquiries, and financial aid general inquiries.
• Update student academic records, process documents/forms/reports for students, and access documents on demand at the student’s request.
• Provide guidance and training to new hires and others in the enrollment services area on how to access student records and documents, and provide service in these areas.
• Resolve complex and involved customer service issues for students and families, such as registration, scheduling, holds, dual enrollment, registration, and other related enrollment services and issues.
• Provide front desk coverage for the student enrollment area as needed.
• Follow all rules/laws/regulations expected of an enrollment services representative, such as FERPA, Privacy Acts, etc.
• Participate in student programs and campus events to educate, inform, and promote a positive relationship between ESU and the public.
• Perform related work as required.

What We're Looking For (AKA Qualifications)

• 2+ years of experience in general office, clerical, or administrative work, preferably in a higher education environment.
• 1+ year of experience providing customer service to the public, in combination with a high school graduation certificate/diploma.
• Outstanding verbal and written customer service skills.
• Previous enrollment services experience in higher education preferred.
• Ability to explain complex enrollment information in an understandable way to students and families.
• Ability to remain calm under workplace pressure, such as a high number of customers.
• Ability to stay on task when working in a high volume and at times noisy environment.
• Previous work experience in Microsoft Office Suite, including Teams, Word, and Excel.

What We Offer

- Outstanding benefits package including medical from date of hire, retirement contributions, employee wellness program, and paid leave.

- Living by the Warrior Code:

• Accountable for One's Actions
• Committed to Self-Growth
• Willing to Sacrifice for the Greater Good
• Positive, Honest, and Loyal
• Respectful of the Environment and Community
• Dedicated to Empowering Others

We believe diversity, inclusion and belonging is key for our teams.
Much like our academic programs, we are proud to foster a workplace that is unique to higher education. As an organization focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring others.

And yes, legal made us spell this out…
Must be at least 18 years old and have English literacy skills. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm

Job Type: Temporary

Pay: $26.23 per hour

Application Question(s):

• What are your salary requirements?
• Are you legally authorized to work in the United States for East Stroudsburg University of Pennsylvania without employment visa sponsorship?
• Will you now or in the future require sponsorship for employment visa status?
• Briefly describe your experience using Microsoft Office Suite.

Education:

• Bachelor's (Preferred)

Work Location: In person

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