Retail Assistant Store Manager

The Spice and Tea Exchange of Mount Dora, Florida

The Spice & Tea Exchange of Mount Dora is a wonderland of fine, savory, exotic spices and spice blends, gourmet teas, flavored sugars, salts, seasonings and accessories. Hand-selected and specially blended onsite for customers' cooking pleasure, our gourmet products will delight the senses and tingle the soul. We pride ourselves on our distinctive, high-quality products, a truly unique in-store "sensory utopia" experience and excellent guest service!

Position Summary:

We are seeking an Assistant Manager with demonstrated track record of sales leadership, customer service, team building, communications and retail experience. These skills, plus creative and innovative merchandising and marketing ideas are even better!

Job Summary:

The Assistant Manager’s duties are similar to those of the manager in that the assistant manager is responsible for working with the manager to supervise the day-to-day operations of the store and support the strategy and development of all aspects. The assistant manager is expected to “back up” the manager and do whatever is necessary to aid the manager in achieving the goals of the store.

Company Culture & Atmosphere:

Ensure our guests get a world-class guest experience

Work constantly to uphold Gordon Enterprise & The Spice & Tea Exchange core values and culture

Deliver an exceptional guest experience & make sure all employees do the same

Develop personal relationships with all team members, creating a positive environment

Communicate effectively in interactions with guests, your GM, and the owner

Employee Management:

Aid GM in recruiting, training, and supervising new staff- hiring, firing, developing, conducting quarterly evaluations

Direct staff in daily work assignments to maximize productivity

Conduct daily pre-shift meetings and assist in monthly staff meetings to ensure organizational efficiency

Facilities/Corporate
Responsibilities:

You will be ‘on the floor’ for most hours, acting as the head lead

Implement and maintain clean organization

Be capable of cultivating strong multi-tasking abilities

Display inventiveness in introducing new ideas that would increase business (sales or productivity)

Track material and supply inventory and place orders

Aid GM in scheduling, managing, and training employees

Maintain facility in order to receive 98%+ on health department inspections

Continually monitor The Spice & Tea Exchange and take appropriate action to ensure product quality and service standards are consistently met

Ensure facility and equipment are maintained to company standards

Attract and maintain exceptional relationships with wholesale partners

Maintain professional and technical knowledge by tracking emerging trends in the Tea Industry

Explore opportunities to add additional value to The Spice & Tea Exchange Management and schedule community events

Adhere to company standards, including personal hygiene and appearance

Adhere to health and safety standards when handling food

Key Competencies:

The individual in this position much possess these competencies:

Team Builder: resolve conflict, collaborative, people development, strong verbal and written communication and listening skills, recruit and retain strong talent, motivate team, recognizes accomplishments and creates a positive work environment.

Business Competencies: uses strong reasoning skills to identify issues, opportunities and solutions, can view organizational challenges from customer’s or stakeholder’s point of view.

Technical Skills: strong merchandising skills, strong selling skills, marketing, customer/guest skills, operational expertise (policy and procedure) and human resource expertise (recruiting, selecting, documentation, training, coaching)

Minimum Requirements:

Minimum of 2-5 years experience in retail environment. Specialty food and/or gift shop a plus but not required.

Minimum 1- 3 years demonstrated retail operations management (manager or assistant manager): sales, people, product, and point of sale systems.

Open availability of 30 to 40 Hours/week, including nights and weekends

Strong selling experience required with the proven ability to meet or exceed performance standards.

Interest, affinity for culinary arts, fine cuisine, nutrition, wellness, spices and teas (You don’t have to be a great cook, but need to be excited about our products).

Strong organizational skills to manage a fast paced environment with many moving parts

Excellent communication (verbal and written) and interpersonal skills required.

Proven experience in attracting, developing and retaining strong talent.

Strong work ethic and personal integrity/honesty

Excellent team building and leadership skills; we are looking for a seasoned people-oriented manager

Solid working knowledge of Microsoft Word, Powerpoint and Excel

ATTENTION TO DETAIL A MUST! We blend, package and label most of our products.

Physical Demands:

Must be able to stand and walk about the store 95% of the time to assist guests with their shopping experience.

Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, ascending/descending, reaching, and lifting to stock and merchandise store frequently lifting up to 50 pounds.

Constantly exposed to spice and herb odors.

As a member of our team, you can expect several things from us:

A fair, respectful, dynamic and fun work place with competitive wages.

Generous discount on product.

Opportunities to learn, try, test, and share your experience with colleagues and customers as you experiment with our amazing products.

An array of opportunities in sales, merchandising, marketing and store operations to grow in both your personal and professional life.