Tier 1/2 technical support helpdesk/generalist (MSP/MSSP) Job at Seattle area MSP/MSSP
Require 10+ years experience, esp in an MSP environment. Mostly the usual Windows desktop stuff, but we're a cross-platform shop, so we do support Linux and OSX environments as well. All customers are on RMM service agreements so we have plenty of automation, reporting, ticket management etc.
We're also pretty proactive on All The Things so calls will tend to be the usual random small things like print settings or workstation application questions/problems. We're also cognizant of the fact that the customer is not always right, so if they're generally a giant pain to work with we will suggest that they find another provider. Overall the combination of these things reduces everyone's stress level and makes for a nicer place to work for everybody. :)
Remote work is generally fine, as are very flexible schedules, but we do have office space in Ballard you can come to if you need IRL humanity, and of course the occasional customer onsite visit is needed from time to time as well. (I.e. Seattle area applicants only please!)
Job Types: Full-time, Part-time, Contract
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Experience level:
- 10 years
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to occasionally travel within the greater surrounding Seattle area (Eastside, Everett, Renton) easily?
Experience:
- Desktop support: 10 years (Required)
Work Location: In person
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