Tier One Technician (Data NOC) ENTRY LEVEL - REMOTE Job at Velocity A Managed Services Company

Velocity A Managed Services Company Remote

Job Information

  • Date Posted
    2025-04-08
  • Location
    Remote
  • Job Title
    Tier One Technician (Data NOC) ENTRY LEVEL - REMOTE
  • Gender
    Both

General Summary:
NOC Tier 1 Technician is an entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, telephony, and miscellaneous network attached devices. The majority of your time will involve monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble. Tier 1 Technicians coordinate with onsite technicians, carrier service providers, and other department personnel within Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure all tickets and jobs are handled quickly and accurately from start to finish.

Must be able to work one weekend day each week. Current openings are from 8am-4pm, 4p m-12am, or 12am-8am EST.

Principal Duties & Responsibilities of NOC Tier 1 Technician :

  • Obsession with excellent client support!
  • Thoroughly communicating and documenting all details regarding job status.
  • Continuous monitoring for problems on customer networks.
  • Mid-level network troubleshooting and documentation.
  • Coordinate with on-site technicians who perform all hands-on work. Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
  • Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly knit team.
  • Look for ways the NOC can continuously improve.
  • All Other duties as assigned.

Knowledge, Skills, and Abilities required of NOC Tier 1 Technician:

Qualifications, Experience and Education

  • High School diploma, Associates degree preferred
  • One year of IT or customer support experience
  • Excellent communication and documentation skills.
  • Working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, DSL, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
  • Ability to multitask and work quickly yet accurately.
  • Works well as part of a team but also able to succeed completing individual tasks.
  • Able to closely follow defined processes and understand when to escalate to Tier 2.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride.

As a growing managed services company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. We foster a collaborative work environment where we prioritize strengthening relationships with our customers and team members to achieve our goals.

Our comprehensive benefits and work culture
Velocity is large enough to offer big-company benefits with a start-up spirit.
  • Comprehensive benefits such as medical, dental, vision—available the 1st day of the month after hire!
  • Paid time off, paid holidays, and a company-matched 401K; we provide immediate vesting—on day #1 and company-provided life insurance (including STD/LTD coverage).
  • Ongoing training and development opportunities so that you can grow with us.
  • Collaborative and Strong at the Core; Customer-obsessed, One team, Do the right thing, and Let’s go core values create a collaborative work culture for our team members.
About Velocity MSC
  • We have an in-house team of experienced experts in software development and engineering.
  • We’re proudly customer-obsessed and do all we can to provide a superior customer experience.
  • Velocity started out selling long-distance in 2005. It didn’t take long for customers to realize that Velocity’s emerging technologies could significantly improve how they communicate and do business. Soon, Velocity was servicing thousands of retail, hospitality, and entertainment Fortune 500 companies. Velocity’s service offerings continue to grow—making life easier and more profitable for our customers. Now, with over 500 employees, Velocity is an unstoppable force.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.



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