Qualifications

GENERAL SUMMARY

Under immediate supervision of a Plaza Team Leader, personally interacts with guests exiting the airport and/or Remote Parking locations daily; operates computerized Parking Control System (PCS) equipment and collects parking fees. Performs data collection tasks for vehicle license plate inventory activity using a hand-held computer device. Assists customers in parking areas.

PRINCIPAL DUTIES AND RESPONSIBILITIES

May perform any or all of the following:

1. Provides customer service by greeting guests exiting the Airport and/or remote Parking locations and provides directions and information to Airport guests.

2. Receives and verifies exit booth change funds from Plaza Team Leader or Revenue Specialist.

3. Ensures that assigned booth is properly stocked and equipment activated prior to beginning shift; may replace receipt tickets and clear jammed ticket devices.

4. Operates computerized cashier terminal and ticket encoder device.

5. Collects identification from exiting guests with insufficient funds and completes appropriate Parking Control System process.

6. Obtains vehicle information and/or remote authorization from the Command Center to determine appropriate processing procedure and fee collection for exception transactions.

7. Conducts physical counts of parking areas as scheduled or requested; maintains and issues applicable reports.

8. Notifies Plaza Team Leader in the event of fee dispute, potential customer complaint, suspicious activity or abandoned vehicles within areas under operation and control of the Parking Operations Section.

9. Notifies Plaza Team Leader of damaged or malfunctioning equipment.

10. Delivers exceptional guest service/care.

11. Completes appropriate verification/records check and reports in accordance with established procedures whenever leaving or beginning assignment or shift.

12. Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues. Notifies the Environmental Affairs Department of any observation that may have an environmental impact.

MINIMUM REQUIREMENTS

• One (1) year customer service experience.
• Possession of a valid Class C driver's license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to make basic mathematical computations such as addition and subtraction.
• Ability to read and write.
• Ability to train to operate a computerized cash register.
• Ability to operate a calculator.
• Ability to speak clearly and succinctly, using proper grammar while on the telephone, radio and/or one-on-one.
• Ability to demonstrate attention to detail and operate equipment and/or devices with skill and accuracy.
• Ability to know and adhere to the Airport’s policies and procedures.
• Ability to demonstrate a service-oriented approach to internal and external customers.
• Ability to greet Airport guests immediately and offer assistance in a courteous manner.
• Ability to process transactions and paperwork accurately.
• Ability to respect and protect the Airport’s assets.
• Ability to treat others with respect and offer assistance to fellow employees.
• Ability to understand and follow routine oral and written instructions.
• Ability to maintain composure when dealing with patron complaints.
• Ability to work rotating and flexible hours and shift assignments and report to work on short notice.