Transportation Representative Job at Cornerstone Systems

Cornerstone Systems Alpharetta, GA 30005

Position Title: Transportation Representative

Classification: Non-Exempt

Reports To: Nick Chisholm, Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Atlanta Office (Alpharetta, GA)


Job Summary

The Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.


Primary Duties and Responsibilities

  • Follow up on load statuses and assure deliveries are made.
  • Evaluate and provide shipping instructions to the service provider.
  • Review documents submitted by carriers to assure accuracy, detail, and completeness.
  • Release load for billing when the load has been delivered and all information is accurate.
  • Manage, service, and grow current customer/carrier relationships.
  • Ensure compliance with all SOPs and daily adherence to requirements.
  • Execute negotiations with customers and carriers through prospecting, cold calling, qualifying and closing business.
  • Source carrier capacity as needed to cover customer freight.
  • Understand market trends and seasonality of capacity.
  • Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
  • Understand the customer’s shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
  • Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
  • Convert new carrier relationships into repeat business.
  • Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve, and close loads to build personal book of business.
  • Prospect customers, source carriers, negotiate rates, problem solve, and manage problems.
  • Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
  • When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
  • Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
  • Promote and display Cornerstones Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
  • Regular and reliable attendance expected
  • Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills Required

  • Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred.
  • Minimum 2-5 year(s) of related work experience.
  • Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
  • Problem solver; critical thinker.
  • Effective oral and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
  • Demonstrated analytical skills and problem solving skills.
  • Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
  • Able to work in a team environment, while also delivering independent results.
  • Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
  • Proficient in Microsoft Office Suite
  • Transportation or logistics industry experience preferred, but not required



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